Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a highly motivated, detail-oriented Quality Control Analyst to join our Customer Due Diligence (CDD) team and help shape the future of global commerce. You will own continuous improvement initiatives by conducting comprehensive reviews of customer identification documents, including beneficial ownership identification, source of wealth, and overall risk assessments to ensure accuracy and completeness of files. You will identify and report discrepancies, errors, or inconsistencies within CDD files and recommend corrective actions. Additionally, you will contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and processes.

In this role, you will design and execute control testing to evaluate whether systems, controls, and processes function as intended. You will assess the effectiveness of automated CDD workflows, decisioning, and outputs in line with regulatory and internal expectations, identifying control gaps, weaknesses, or failures and clearly articulating associated risks.

You will also participate in the design and creation of training materials to drive consistency, ensure effective system utilization, and promote a customer-centred approach across the CDD teams. Providing training and guidance on quality control standards, common issues, and best practices will be a key part of your responsibilities.

Reporting and documentation duties include preparing detailed QC reports and summaries for senior management and regulatory bodies, maintaining accurate records of QC activities, findings, and resolutions, and assisting in the development and maintenance of QC-related documentation and training materials.

Relationship management is essential, as you will develop and maintain open and positive relationships with internal and external stakeholders to support the team and organisational goals.

Experience
Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence. Demonstrable understanding of legal and regulatory requirements pertaining to CDD. Proven experience managing and leading teams in a fast-paced environment.

About you
A strategic thinker with the ability to identify, mitigate, and communicate risks and issues that could impact the organisation and customer experience. Ability to build a positive culture of continuous improvement and learning, encouraging professional development and knowledge sharing. Strong relationship-building skills with stakeholders at all levels to ensure effective communication and alignment. Highly analytical with strong problem-solving skills, capable of interpreting complex data and making informed decisions.

Qualifications
Relevant professional qualifications such as Diploma in AML or Financial Crime, CAMS certification are a bonus. Experience in merchant acquiring is advantageous. Familiarity with tools such as Orbis, Actimize, and Salesforce is beneficial.