Location
Hybrid working based at any of UKHSA's Core HQs (Birmingham, Leeds, Liverpool, London) or Scientific Campus at Porton, with a minimum of 60% of contractual hours spent onsite.

Hours
Full Time - standard Civil Service working hours

Salary
£28,547 - £37,737 depending on location (National, Outer London, Inner London rates)

About the Role
This apprenticeship role is within the Business Operations Team of the Emergency Preparedness, Resilience & Response and Response Operations Directorate at UK Health Security Agency (UKHSA). You will undertake a Level 3 Business Administration apprenticeship, working towards a nationally recognised qualification with 20% of paid time dedicated to learning and development. The Directorate delivers frontline services to protect national health security, responding to major incidents and outbreaks including pandemics, while supporting business as usual.

The Business Support Officer will provide comprehensive, efficient, and confidential administrative support to the Directorate. Responsibilities include organising meetings and events, managing reports and action logs, supporting project work, assisting with financial and resource management, and maintaining effective communication with internal and external stakeholders. You will work flexibly within a multidisciplinary team, often with colleagues across multiple sites or remote locations, and may provide cover for team members as needed.

The role involves supporting senior managers and the Directorate as a whole through a variety of administrative, project, financial, leadership, and communication duties. You will contribute to the development of systems and procedures to improve efficiency and quality, participate in working groups, and assist with data collation and report production.

UKHSA is committed to equality, diversity, and inclusion, fostering an environment where differences drive innovative solutions. This role requires adherence to UKHSA policies and values, and the successful candidate may be involved in civil protection responsibilities under the Civil Contingencies Act 2004.

Experience
- Experience working under pressure and managing multiple tasks with competing priorities
- Proficient IT skills including Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Ability to communicate clearly and concisely both orally and in writing
- Ability to work independently and meet tight, often changing deadlines
- Experience following policies, procedures, and legislation
- Commitment to equality of opportunity and maintaining good working relationships
- Understanding that bullying, harassment, and discrimination are unacceptable

About you
- Enthusiastic and motivated to develop skills through an apprenticeship
- Able to work flexibly as part of a multidisciplinary team
- Positive role model with the ability to provide advice and support within your area of responsibility
- Willingness to engage with diverse stakeholders including internal teams and external organisations

Qualifications
- Educated to Level 2/GCSE standard in Maths and English (or equivalent) or relevant administrative experience
- If under 19 years old, must have a grade C (4) or above in GCSE Maths and English or be willing to complete functional skills as part of the apprenticeship programme
- Not currently undertaking another apprenticeship