Location
London Borough of Sutton, The Old Rectory, Festival Walk, Carshalton.

Hours
Full Time (hours not specified)

Salary
£35,520 per annum

About the Role
This role sits within the Adult Social Care (ASC) Finance Hub for Sutton Council, part of a shared finance service with the Royal Borough of Kingston. The post holder will work within the Sutton Adult Social Care Collections Team to maximise daily income collection and debt management through effective, responsive processing activity. Responsibilities include billing, collection, and recovery of Adult Social Care charges in line with legislation and Council policies. The role involves close collaboration with other ASC Finance Hub teams, legal teams, social workers, and attending meetings with Heads of Services to discuss debt positions. Key duties include responding to customer queries via email and phone, following up on overdue debts, and writing letters to customers regarding their accounts and required actions.

About the Borough
Joining Sutton and Kingston councils means working across two high-performing London Boroughs with shared services, offering opportunities to learn from a wider pool of activities and political bodies. Both boroughs support flexible working arrangements, including working from home, and provide the necessary equipment to enable this. Sutton is known for excellent schools, green spaces, and a thriving cultural heritage, governed by a Liberal Democrat Administration with high ambitions outlined in the corporate plan “Ambitious for Sutton.” Kingston is a Royal borough with historic charm, excellent schools, and extensive green spaces, governed by a Liberal Democrat Administration with a vision set out in the council plan “Greener, Fairer, Safer, Together.” Both boroughs are committed to tackling the climate emergency and investing in innovative projects such as the London Cancer Hub and major housing regeneration programmes.

Our Offer to You
We provide a supportive, friendly, and collaborative environment to help you grow and develop your career and skills. We encourage innovation and value your ideas to improve service delivery. Benefits include generous annual leave entitlement (26-31 days plus bank holidays, pro-rata if part-time), enhanced family leave options, two volunteering days per year, flexible working schemes, adjustable working arrangements with provided equipment, a learning and development portal, discounts on local shops and leisure facilities, interest-free season ticket loans, Local Government Pension Scheme, bicycle loan and cycle to work schemes, Zipcar scheme, and confidential health, wellbeing, and counselling support.

Application Process
Applicants should apply online, clearly outlining their skills, abilities, and experience relevant to the role. We value authenticity and expect personalised responses that demonstrate your motivation and alignment with our PRIDE values. We operate an anonymised application process to reduce bias and encourage diversity. The closing date is indicative; early application is advised as the vacancy may close once sufficient applications are received.

Diversity and Inclusion
We are proud to be a diverse and welcoming Borough, committed to creating a workforce that reflects the community we serve. We offer family-friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks. We are a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria. We are an accredited London Living Wage Employer, ensuring all employees receive the London Living Wage regardless of contract length or type.

Additional Information
The UK’s points-based immigration system affects sponsorship availability, which is subject to eligibility and budget limitations. Sponsorship requests are evaluated on a case-by-case basis and cannot be guaranteed for all roles.

Experience
- Previous experience using multiple ICT systems simultaneously is essential.
- Experience in adult social services and knowledge of the Care Act 2014 is desirable.

About You
- Confident in speaking to the general public and able to hold difficult and sensitive conversations regarding finances.
- Numerate and confident working with numbers.
- Empathetic and considerate towards the needs of vulnerable adults.
- Ability to remain calm, polite, professional, and resilient in challenging situations.

Qualifications
No specific qualifications are stated as essential; however, relevant experience and skills are required to perform the role effectively.