Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Guy’s and St. Thomas’ Hospital NHS Foundation Trust St. John’s Institute of Dermatology Dermatology Band 5 Assistant Service Manager An exciting opportunity has arisen within the Dermatology Department at Guy's Hospital. We are seeking an Assistant Service Manager, on a 12 Month's Secondment. The Assistant Service Manager will work within the Dermatology Skin Cancer Services. The ideal candidate will have an in-depth knowledge of outpatient processes, good customer care and referral management and will need to have a good understanding of cancer wait times. The post holder will liaise closely with the other Dermatology ASMs, SMs and Clinical teams to ensure the smooth running of the clinics. Main duties of the job Key responsibilities : Strong leadership skills Good problem solving skills Working under pressure with conflicting priorities Ability to work autonomously with minimal supervision Covering staffing gaps Monitoring performance metrics Supporting the SM to manage gaps in services Validation of Cancer PTL Good customer service and Communication/interpersonal skills Strong leadership skills Working for our organisation Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Our excellent benefits include final salary pension scheme. Please visit our website to find out more. Equality of opportunity is our Policy. Detailed job description and main responsibilities Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the teams within the department, setting the goals of the pathway coordinators in order to meet clinical demands. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. To investigate complaints, as delegated by the Service Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the patient pathway teams. Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Staff Management Day-to-day managerial responsibility for all administration staff within the medical Skin Cancer services as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. Person specification Qualitifcations/Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Desirable criteria IT package qualification/training, e.g. Microsoft Office Customer services qualification/training Previous Experience Essential criteria Experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Experience of managing the delivery of an effective service Desirable criteria Have significantly contributed to meeting strategic objectives Experience of delivering services on a multi-site basis Skills/Knowledge/Ability Essential criteria Leadership and influencing skills Strong verbal and written skills Highly motivated and ability to work independently Excellent interpersonal, presentation and written communication skills Desirable criteria Financial management and analysis skills Additional Information Essential criteria To be flexible in their approach to the work, according to priorities and changing organisational systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Maria Nunez Job title Service Manager Email address [email protected] Additional information We will only take queries from those that have been shortlisted. Maria Nunez, SM Dermatology [email protected]