Location
London – Flexible working pattern with approximately half the time working from home and half on-site across Guy's & St Thomas’, King’s College Hospital NHS Trusts, and potentially Greenwich and Lewisham Trusts.

Hours
Full Time – Flexible hours with occasional out-of-hours work and travel between multiple hospital sites.

Salary
£46,419 per annum

About the Role
We are seeking passionate and enthusiastic IT Trainers to join our ITCS Training team supporting multiple NHS Trusts. You will design, develop, and deliver engaging end-user training for Epic and other digital systems, creating learner-focused materials such as tip sheets, quick guides, eLearning modules, demo videos, lesson plans, and assessments. Training delivery will be blended, including classroom, virtual, one-to-one sessions, and roadshows across Trust sites. You will collaborate closely with clinical leads, application teams, and stakeholders to ensure training aligns with system design, workflows, and programme goals.

You will assess competency, gather feedback, and refine training content while supporting users during go-lives, upgrades, and system rollouts. The role includes floorwalking, coaching, mentoring junior trainers, and maintaining LMS records. Additionally, you will contribute to workflow reviews, training environment testing, and performance support to ensure staff confidently apply their learning in practice. Flexibility to work across sites and occasionally outside normal hours is required.

Working within two of London’s largest teaching hospitals, you will be part of a forward-looking digital transformation programme aimed at improving patient care and staff development through innovative technology and training.

Experience
- Proven experience developing and delivering eLearning and live online learning events aligned to the Certified Online Learning Facilitator (COLF) framework.
- Demonstrable experience delivering complex multi-level classroom-led clinical or corporate training within an NHS Trust.
- Strong practical knowledge of the training lifecycle including training needs analysis, scope, and evaluation models such as Kirkpatrick.
- Experience in coaching, mentoring, and supporting staff across diverse clinical and non-clinical settings is highly desirable.
- Knowledge of Epic systems and workflows is advantageous.

About you
- Passionate about helping people learn and develop, with excellent communication and interpersonal skills.
- Ability to deliver large-scale presentations to both virtual and in-person groups.
- Strong understanding of adult learning theory, learning styles, and preferences.
- Proactive, self-motivated, and able to work autonomously with excellent time management and prioritisation skills.
- Diplomatic and tactful with the ability to motivate and overcome barriers to change.
- Committed to promoting inclusion, equality, and diversity within the workplace.

Qualifications
- Degree in a relevant subject or equivalent professional experience.
- At least one of the following certifications:
  - Certified Online Learning Facilitator (COLF)
  - Trainer Performance Monitoring Assessment (TPMA)
  - Professional membership at Member Level from the Learning and Performance Institute (LPI).
- Additional specialist knowledge of clinical workflows and best practices within GSTT, KCH, or partner organisations is desirable.
- Project Management Certificate and EPIC credentialing are advantageous but not essential.