Location
London

Hours
Rotating shifts: 8am-4pm, 9am-5pm, 10am-6pm

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Therapies & Rehab Directorate is seeking an experienced, dedicated, and enthusiastic Physiotherapy Administration Team Leader with excellent communication and customer service skills. This role involves day-to-day line management and leadership of administrative staff, supervising workload and allocating team members to optimise administrative support across service hours. You will work in a dynamic environment where patient pathway tracking and patient care are priorities. The role requires working rotating shifts and interacting with a multidisciplinary team in a busy office environment, handling complex and sensitive issues with minimal supervision. This is an excellent opportunity to contribute to a high-quality administrative service within a leading NHS trust known for clinical excellence, research, and innovation.

Experience
- Extensive business administration experience demonstrating understanding of key admin support functions
- Experience working in a customer service setting
- Previous NHS experience and line management experience are desirable

About you
- Excellent communication and customer service skills
- Ability to develop strong working relationships with a wide range of people and services
- Ability to work as part of a team and use own initiative
- Excellent organisational skills and attention to detail
- Ability to work methodically in a busy environment and meet deadlines
- Flexible approach to work according to priorities and changing organisational systems

Qualifications
Essential:
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of formal further training in short courses and significant healthcare administration experience
Desirable:
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent