Location
Westminster

Hours
Full Time (hours not specified)

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high quality teaching, research, and a commitment to delivering outstanding patient care. It is part of King’s Health Partners and works closely with King’s College London to support world-leading clinical research.

The Gastroenterology service within the Gastrointestinal Medicine and Surgery directorate is a busy department managing a large outpatient service including Endoscopy and specialised hepatology services. This role supports the pathway for patients diagnosed with blood-borne viruses (hepatitis B, hepatitis C, and HIV) through the NHS England Emergency Department opt-out testing programme.

The post holder will work closely with clinical teams in hepatology and HIV services, supporting patient linkage into care, managing administrative and data duties, and liaising with external agencies across the South East London sector and the South East London and Kent viral hepatitis Operational Delivery Network (ODN).

There may also be an expectation to provide cover for general duties of pathway navigators within the Gastroenterology service.

Organisational Values
Our values guide everything we do: Caring (putting patients first), Ambitious (innovating and striving for excellence), and Inclusive (respecting each other and working collaboratively). These values shape the culture at Guy’s and St Thomas’ and are central to delivering our strategy.

Experience
- Significant relevant experience of NHS service administration and management
- Significant relevant patient-facing experience
- Experience delivering Administrative and Clerical Outpatient Services
- Experience managing effective service delivery including supporting change processes, establishing and maintaining effective working relationships with clinicians and multidisciplinary teams, positively influencing organisational culture, and supporting innovation and service improvements
- Desirable: Experience working within HIV and/or hepatology services, delivering services on a multi-site basis, and contributing to meeting strategic objectives

About You
- Excellent communication skills, both verbal and written, including patient-facing communication
- Leadership and influencing skills
- Highly motivated with the ability to work independently
- Flexible approach to work, adapting to priorities and changing organisational systems
- Excellent IT skills, including database management and use of applications such as Excel
- Desirable: Financial management and analysis skills

Qualifications
- Educated to HNC/Equivalent Diploma or equivalent experience
- GCSE Maths and English
- Track record of significant continuous professional and management development