Location
Heathrow Airport, Terminal 5, Concorde Lounge, Hounslow

Hours
Rotating shift pattern with a combination of early and late 8-hour shifts, within lounge opening times of 04:30 to 22:30

Salary
£14.41 per hour, overtime £18.01 per hour (subject to terms)

About the Role
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player who is friendly, professional, and efficient? Join BaxterStorey as a Bartender at the British Airways Concorde Lounge, where every interaction is an opportunity to create a lasting impression. You will prepare alcoholic and non-alcoholic beverages, speciality coffees, and other hot drinks according to agreed specifications. You will interact with customers, take orders, mix drinks, and offer snacks while providing excellent service by being attentive to passenger needs throughout their journey. Working as part of a team, you will support smooth operations and contribute to an inclusive and safe working environment. You will also maintain cleanliness and hygiene standards and comply with health and safety and food service regulations. BaxterStorey is committed to investing in your development through bespoke training, apprenticeships, and ongoing support to ensure you thrive in your role while maintaining a good work-life balance.

Benefits
28 days holiday including bank holidays, plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays & cinema
Wellbeing hub and employee assistance programme
Cycle to work scheme

Experience
Previous experience in a similar role, especially in the food service industry, is often a plus but not essential

About you
You have a contagious passion for service and/or food
You enjoy working within a collaborative and inclusive team environment
You are friendly, professional, efficient, and adaptable with a solution-oriented perspective
You work according to BaxterStorey’s core values and embrace diversity and inclusion

Qualifications
Some knowledge of food safety and sanitation practices is desirable
Motivation and willingness to learn are highly valued; we welcome applicants from all backgrounds and experience levels