Location
Sutton

Hours
Full Time (hours not specified)

Salary
£50,085 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough enjoys high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and local developments.

Sutton is investing continuously in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision will create around 13,000 jobs and contribute £1.2bn annually to the UK economy, fostering a vibrant community of scientists, doctors, and innovative companies. Alongside regeneration projects including new homes and schools, Sutton is committed to supporting residents and vulnerable groups to maintain independence and balance support with independent living.

The Council is a key driver within the South London Partnership, focusing on strategic growth, regeneration, and investment across five outer south west London boroughs. Sutton aims to shape the borough’s future and adapt to residents’ needs to make it a great place to live, work, and raise a family.

About the Service and Team
The Operational Commissioning service area within the Commissioning, Insight & Delivery Division is responsible for brokering services for children and adults with care and support needs. This includes processing invoices from social care providers and supporting individuals who self-commission services via Direct Payments, Shared Lives, and Learning Disability floating support.

About the Role
We are seeking an experienced and proactive Brokerage Team Leader to join our Operational Commissioning Brokerage Team. This frontline service delivery role ensures residents with support needs and their carers receive the highest quality care and support arrangements. You will play a critical role in delivering positive outcomes for customers while ensuring best value for the Council.

As a Brokerage Team Leader, you will balance leadership, service delivery, and financial accountability:
- Team Leadership: Supervise, plan, and organise a small team, motivate and support staff, conduct regular one-to-one meetings and annual appraisals, and deputise for the Service Manager as required.
- Service & Caseload Management: Manage a personal caseload and deliver service activities within agreed standards, identifying and securing appropriate placements and support services, utilising tools such as CareCubed.
- Negotiation & Commissioning: Negotiate all aspects of service arrangements including fees and start dates for home care, placements, day support, and transport to ensure best use of resources and commissioning within agreed budgets.
- Compliance & Improvement: Oversee compliance with commercial frameworks or block contracts, stay updated on policy, legislation, and contractual changes, and identify improvements to enhance service delivery.
- Crisis Management: Identify and respond to urgent or critical situations, liaising with professionals, providers, and relevant teams to ensure timely and coordinated responses.

Our Offer to You
We are committed to nurturing talent and supporting your career growth in a friendly, collaborative environment. We encourage innovation and value your ideas to improve our ways of working. Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata for part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working arrangements through the Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Application Process
Please apply online outlining your skills, abilities, and experience relevant to this role. Refer to the job profile requirements and ensure your CV details are correctly uploaded. We value authenticity and expect personalised responses demonstrating your motivation and suitability. Sutton embraces diversity and inclusion, anonymising applications to reduce bias and encouraging diverse interview panels. We are a disability confident employer and guarantee interviews for disabled applicants meeting essential criteria. We are an accredited London Living Wage Employer.

Note: The closing date is indicative; applications may close early once sufficient candidates have applied. Sponsorship for work visas is considered on a case-by-case basis and is subject to eligibility and budget.

Experience
Proven experience in providing high-quality services to residents with care and support needs and their carers.

About you
You will have strong leadership skills, the ability to motivate and support a team, and excellent organisational and negotiation skills. You should be proactive, adaptable, and committed to delivering excellent customer outcomes while ensuring best value for the Council.

Knowledge
A thorough understanding of the legal, political, operational, and commercial aspects of brokerage within health and social care. Commitment to keeping up to date with relevant policies, legislation, and best practices.

Qualifications
Specific qualifications are not detailed, but relevant professional experience and knowledge are essential.