Location
Sutton, London Borough of Sutton

Hours
Full Time (hours not specified)

Salary
£33,495 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough is known for high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and local developments.

About the Borough (continued)
Sutton is investing continuously in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision is expected to create around 13,000 jobs and contribute £1.2 billion annually to the UK economy. The borough is also focused on regeneration with new homes and schools, working closely with residents and vulnerable groups to balance support and independent living.

About the Service and Team
The Access and Support team is part of the Housing Advice service. The team is responsible for assessing and monitoring housing register applications and managing nominations to Registered Housing Providers. They work closely with other parts of the Housing Advice Service to prevent homelessness and provide alternative housing solutions, including accommodation in the private sector and social housing.

About the Role
This role involves assessing and monitoring housing register applications and providing relevant information to clients and colleagues about the process. It requires working collaboratively within the Housing Advice Service and across the Council to support residents effectively.

Our Offer to You
We are committed to nurturing talent and supporting your career development in a friendly, collaborative environment. We encourage innovation and value your ideas to improve our ways of working. Benefits include:

- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year
- Flexible working arrangements and Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts at local shops, restaurants, gyms and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing and counselling support

Application Process
Apply online outlining your skills, abilities and experience relevant to this role. Please ensure your CV details are correctly uploaded. We value authenticity and expect personalised responses demonstrating your motivation and alignment with our PRIDE values. The closing date is indicative; early application is advised as we may close the vacancy once sufficient applications are received.

Diversity and Inclusion
We are proud to be a diverse and welcoming borough, committed to creating a workforce that reflects the community we serve. We celebrate differences and encourage applications from underrepresented groups. We offer family-friendly policies, flexible working, staff engagement forums, and inclusive networks. As a Disability Confident employer, we guarantee to interview all disabled applicants who meet the minimum criteria. We are an accredited London Living Wage employer, ensuring all employees receive the London Living Wage regardless of contract type or length.

Additional Information
The UK’s points-based immigration system affects EU and Non-EU workers. Sponsorship availability varies and is subject to eligibility and budget. We advise checking GOV.UK for right to work guidance. Sponsorship requests are considered on a case-by-case basis.

Experience
Experience in assessing and monitoring housing register applications or similar administrative roles is desirable but not explicitly stated as essential.

About you
- Ability to work effectively as part of a team
- Strong organisational skills
- Ability to undertake assessments in line with Council policies and procedures
- Empathy when working with clients
- Collaborative working style across teams and departments
- Ability to manage and take responsibility for your own workload

Qualifications
Specific qualifications are not detailed; however, candidates should demonstrate relevant skills, experience, and a commitment to the role and Council values.