Location
Sutton, London Borough of Sutton

Hours
Full Time - office attendance expected 2-3 days per week

Salary
£50,085 per annum

About the Role
You will lead the end-to-end change delivery for the council's systems, designing, configuring, and documenting changes to Mosaic and associated platforms such as the Provider Portal and Business Objects/Google Looker. Your role includes facilitating workshops to map current and future processes, translating service needs into highly functional forms, workflows, permissions, and data rules. You will coordinate User Acceptance Testing (UAT), produce user guidance and release notes, and collaborate with ICT to ensure safe deployments. Additionally, you will lead the triangulation and reconciliation of data quality across multiple source systems to drive targeted data cleaning efforts.

The Business Systems Team is responsible for core social care systems and provides hands-on system ownership by managing statutory configurations, implementing smart system changes, and delivering tailored training for frontline teams.

The London Borough of Sutton is a vibrant borough located less than 30 minutes by train from Central London with excellent transport links. Sutton offers award-winning parks, low crime rates, affordable housing, great schools, and a strong community focus. The borough is home to the Royal Marsden Hospital, the Institute of Cancer Research, and the London Cancer Hub, a world-leading life-science district specializing in cancer research and treatment.

We are committed to investing in the health, wellbeing, and education of our residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Sutton is a driving force within the South London Partnership, focused on strategic growth, regeneration, and investment to make the borough a great place to live, work, and raise a family.

Our organisation values and nurtures talent, offering a supportive, friendly, and collaborative environment to grow and develop your career and skills. We encourage innovation and welcome ideas to improve our ways of working. Employees benefit from a wide range of perks including generous annual leave, flexible working schemes, learning and development opportunities, discounts, pension schemes, wellbeing support, and more.

Note: The shortlisting process includes initial application screening followed by online programming skills testing before interview selection.

Experience
Proven experience delivering production system changes with complete artefacts including configuration notes, UAT plans, and release notes. Strong background collaborating with IT teams on system releases. Experience supporting audits, inspections, and data quality or cleansing activities is essential.

About you
User-centred and evidence-led with excellent stakeholder facilitation skills. Highly organised and resilient under time pressure. Strong SQL and reporting literacy. Deep knowledge of Mosaic configuration, social care workflows, and statutory datasets. Ability to translate service needs into functional system changes and documentation.

Qualifications
Relevant qualifications or demonstrable experience in business analysis, system configuration, testing, and technical writing are required. Commitment to continuous professional development and embracing new technologies is expected.