Location
Harrow

Hours
Full Time (hours not specified)

Salary
£35,931 per annum

About the Role
The London Borough of Harrow is seeking a Building Control Technical Support Officer to play a central role within the Technical Support Team for Building Control. This position serves as the first point of contact for customers, visitors, and both internal and external partners, providing a welcoming and informed service. The role requires a strong working knowledge of current Building Control administrative practices, procedures, and legislation, as well as the ability to offer fee quotations for applications and manage customer complaints effectively. As part of a team of Technical Support Officers, the postholder will provide essential technical and administrative support to ensure the smooth operation of the Building Control service in line with all relevant regulations. Responsibilities include collecting the Building Safety Levy and managing the daily administrative processes involved in the submission, progression, and enforcement of building control applications in accordance with statutory requirements. The role also supports marketing initiatives aimed at promoting the Building Control service. Working closely with Building Control Managers, the postholder will help ensure all administrative functions comply with current regulatory standards. Additionally, the role involves assisting with auditing Key Performance Indicators and contributing feedback to the Building Safety Regulator to support continuous service improvement.

About Us
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. The borough benefits from excellent transport links including the Metropolitan Line, Watford DC Line, national rail services, and easy access to the M1, M25, and A406. Harrow is known for its high achieving schools and close, friendly community.

Additional Information
Harrow Council is committed to equality of opportunity and values diversity. The Council promotes an inclusive workplace and service provision, ensuring no applicant or employee receives less favourable treatment on any protected grounds. The Council is a disability-confident employer and makes reasonable adjustments to recruitment processes to support candidates with disabilities or long-term health conditions. Safeguarding and promoting the welfare of children, young people, and vulnerable adults is a priority, with stringent safer recruitment procedures in place. Due to high application volumes, vacancies may close early. Redeployees will be given priority consideration.

Experience
- In-depth knowledge of the role and purpose of the Building Control Department
- Experience working in Building Control
- Experience handling all types of Building Control applications
- Understanding of the Building Safety Regulator functions and requirements
- Experience marketing Building Control services and ability to suggest and implement new initiatives within the Technical Support Officer team
- Experience processing payments and invoices, liaising with finance for applications, Building Safety Regulator related work, and reversions
- Technical knowledge of fees and ability to calculate fee quotations for customers

About You
Professional, knowledgeable, and customer-focused individual with strong administrative and technical skills. Able to work collaboratively within a team and maintain compliance with regulatory standards. Enthusiastic about contributing to continuous service improvement and promoting Building Control services effectively.

Qualifications
Not explicitly stated, but relevant experience and technical knowledge in Building Control are essential.