Location
King St, London

Hours
Casual, flexible hours to support a range of music activities, events and tuition programmes across the borough.

Salary
£15.00 per hour

About the Role
There are a number of casual opportunities available within Hillingdon Music Service. We are looking to recruit enthusiastic and reliable Casual Music Service Officers to support the delivery of a wide range of music activities, events and tuition programmes across the borough. This varied role combines safeguarding responsibilities, customer service, event support and administrative assistance. You will play an important part in ensuring that children and young people can participate safely in Music Service activities, including after-school and weekend tuition centres, concerts and special events.

Working as part of a supportive team, you will help maintain safe and welcoming environments, provide assistance to students, parents and visitors, support event delivery and contribute to the smooth day-to-day operation of the service.

You will:
- Support the supervision and safeguarding of children and young people attending Music Service activities and events.
- Assist with the safety and security of premises during Music Service sessions and events.
- Monitor public areas to ensure they remain safe, clean and accessible.
- Provide a welcoming and professional service to students, parents, visitors and staff.
- Assist with concerts and events, including ticket distribution, front-of-house duties and customer enquiries.
- Support emergency procedures, including acting as a First Aider and Fire Warden following appropriate training.
- Record student attendance and absence information.
- Respond to enquiries and direct questions to the appropriate members of staff.
- Support the movement and handling of musical instruments and equipment in accordance with manual handling guidance.
- Log and report maintenance, health and safety and safeguarding concerns.
- Assist with administrative tasks, including photocopying music, relaying messages and maintaining records.
- Ensure buildings are left clean, safe and secure at the end of each shift.

Benefits
We value our employees and are committed to ensuring a fulfilling and rewarding career. Benefits include:
- Flexible working hours
- 36 hour week for full-time staff
- Generous holiday entitlement increasing with length of service (non-casual roles)
- Discounts at council owned leisure centres and swimming pools
- Salary sacrifice schemes for cycle purchase, electric vehicle leasing and additional pension contributions
- Cycle to Work scheme with bicycle parking, lockers and showers
- Access to Local Government Pension Scheme and Credit Union membership
- Vivup Benefits offering various discounts and offers
- Mental health support and counselling services
- Travel support including season ticket loans and free car parking
- Trade union membership options

Equity, Diversity and Inclusion Statement
We are committed to creating a diverse, inclusive and equitable workplace where all employees and applicants are treated fairly. We welcome applicants from a wide variety of backgrounds and strive to ensure recruitment is free from discrimination and bias. Reasonable adjustments are provided for applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves.

Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities who meet the essential criteria and choose to opt in. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts require a Disclosure and Barring Service (DBS) check and other pre-employment screening including:
- Enhanced DBS Check
- 5 years of referencing

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees in the redeployment pool must meet essential criteria to be prioritised.

Due to high application volumes, the role may close early. Early application is recommended to avoid disappointment.

Experience
No specific qualifications are required; however, experience working with children, young people, customers or within events, education or community settings would be advantageous.

About You
- Enthusiastic and dependable individuals who enjoy working with children and young people.
- Excellent communication and interpersonal skills.
- Approachable, supportive and able to build positive relationships with a wide range of people.
- Strong customer service focus with a positive, professional attitude.
- Reliable, punctual and able to work independently when required.
- Comfortable dealing with challenging situations calmly and confidently.
- Good organisational skills and attention to detail.
- Able to follow procedures and respond appropriately to emergencies and safeguarding concerns.
- Willing to undertake First Aid and Fire Warden training.
- Able to carry out manual handling tasks safely and appropriately.
- Committed to safeguarding and promoting the welfare of children and young people.

Qualifications
No specific qualifications are required for this role.