Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are seeking an experienced office manager to provide a high quality administrative support service to the department including PA to the Associate Director of Clinical coding. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job The post holder will also be expected to work closely with the clinical coding team and support with the extracting information from electronic clinical documents, and any other duties relevant to the post. Working for our organisation About Us: The Clinical Coding Department at Guy's and St Thomas’s NHS Foundation Trust is a vital part of our healthcare system. We are responsible for accurately translating patient information into codes that are used for billing, research, and planning purposes. Our work directly impacts the Trust's ability to recover income and plan services effectively. Our Team: Our team is comprised of skilled and dedicated professionals who are committed to delivering high-quality work within demanding time frames. We work closely with clinicians, medical secretaries, and other staff to ensure that all relevant information is captured and coded accurately. Detailed job description and main responsibilities To provide a high quality administrative support service to the department including PA to the Associate Director of Clinical coding. The post will provide a broad range of support activities to ongoing and fixed term projects within the department and will ensure the smooth running of the office and effective internal and external liaison to contribute to the successful running of the office as a whole. The role will require the individual to interact with a multidisciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. Person specification Qualifications/ Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent. Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles coupled with substantial previous experience Desirable criteria AMSPAR Medical Secretary Diploma or equivalent experience IT package qualification / training such as the European Computer Driving License (ECDL) Previous experience Essential criteria Proven experience in a comparable medical secretarial role, including experience of being able to read and understand medical terminology. Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team Desirable criteria Knowledge of medical terminology Skills/ Knowledge/ Ability Essential criteria Advanced keyboard skills Advanced knowledge of medical terminology Excellent IT skills, experience using the full range of Microsoft Office Suite Ability to work on own initiative and with minimal supervision Polite and confident manner Ability to work effectively as member of a team Ability to develop good working relationships with colleagues at all levels Ability to deal tactfully and efficiently with members of the public and reassure them whilst always maintaining patient confidentiality Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines Demonstrable communication and influencing skills with an ability to communicate in both verbal and written format Ability to advise on and propose changes to office systems Commitment to promoting the highest standards of customer care Desirable criteria Working knowledge of clinical systems Additional Information Essential criteria To be flexible in their approach to the work, according to priorities and changing organisational systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Jerry Sivanathan Job title Head of Clinical Coding and PbR Assurance Email address [email protected]