Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Cardiovascular Services Directorate is looking for a proactive and organised Clinical Governance Coordinator to support clinical departments with the governance of their operational services and communication with patients. The post will be focused on the monitoring and presentation of key governance performance indicators, meeting regularly with clinical teams about issues within their services, supporting communications with patients and providing feedback to the Directorate Management Team. The position offers a great opportunity for an interested administrator to join the directorate Quality Improvement and Patient Safety team, to work closely with the Head of Nursing and Clinical Director supporting them with improvements to processes and co-ordinating information from a variety of sources across the directorate. The successful candidate will be able to organise and prioritise their workload, have excellent communication skills and be able to present information clearly and with ease. They should have a background in working with teams from different professional backgrounds, and prior experience in the NHS would be highly desirable. This role offer an opportunity for those wishing to develop their career in the NHS, allowing the post holder to share and standardise best practice and to improve patient experience. Main duties of the job Key responsibilities: Co-ordination of key governance information including incident reports and complaints Administrative support to Senior Quality Improvement and Patient Safety (QIPS) Manager in responding to clinical governance concerns and patient correspondence Close working with the Trust central Quality Assurance and Complaints team to resolve issues as quickly as possible Support developments in the services to improve governance processes and patient experience Opportunity to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including national registries Opportunity to line manage and develop other team members Working for our organisation Guy's and St Thomas' NHS Foundation Trust is part of King's Health Partners, an academic health sciences centre, and pioneers in health research, and providing high quality teaching and education. This partnership helps provide the latest treatments alongside the best possible care. The Cardiovascular Patient Safety Team is part of the Heart, Lung and Critical Care Group. The team work closely with our clinical group colleagues as well as across directorates. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. Detailed job description and main responsibilities We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of hospital IT systems. The ability to prioritise, organise and communicate clearly and effectively are essential for this role. The successful candidate will be responsible for dealing with patient queries, patient safety investigations, data analysis, complaints and risk. The successful candidate will be expected to liaise regularly with clinicians, nursing teams, allied health professionals and administrative teams. Support the QIPS Manager in implementing Trust/NHS patient safety directives and identify, lead on and implement internal service improvements. Continuously review governance processes and make recommendations for improvement as appropriate. This will require working autonomously to understand and drive performance targets. Responsible as the implementation lead for cross-directorate projects, ensuring delivery against deadlines and Trust standards are achieved. Manage the collection of data so the management and clinical staff have access to timely and accurate information on all key performance indicators. Compile reports, trend analysis from the data collected. Manage the implementation and co-ordination of risk management arrangements to ensure effective delivery of service. Support the design, registration, implementation and reporting of audits in collaboration with clinical staff. Collate and present statistical data as required Provide a pivotal communication link in the Directorate for clinical governance, including collating and forwarding information, the co-ordination of regular meetings and arranging events as required. Sit on departmental working groups contributing to patient safety and quality improvement in the directorate. Develop and write policies and procedure in collaboration with staff. To facilitate the Directorate risk assessment process and to ensure that the Directorate risk register is effectively populated and to monitor action plans on a regular basis to ensure that risks are controlled. To work alongside clinical audit leads within specialties and to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including the NHS Litigation Authority’s Risk Management Standards. To co-ordinate a rolling programme of review of compliance in relation to local and national guidance, including the National Service Frameworks and National Institute of Health and Clinical Excellence (NICE) guidance and standards. To ensure that locally developed clinical guidelines follow due procedure, are ratified and effectively distributed, disseminated and monitored within the Directorate. To co-ordinate Directorate responsibilities in relation to external accreditation and inspection e.g. Standards for Better Health; NHS Litigation Authority Risk Management Standards; Care Quality Commission. To compile Directorate reports in conjunction with the Directorate Clinical Governance Facilitator and to present reports/presentations on directorate progress on a regular basis and as required. To be responsible for the efficient dissemination of governance information across the Directorate. To build and develop information resources pertinent to clinical governance as a resource for the Directorate. To support the delivery of training to develop staff competency in governance processes such as investigation and audit. To co-ordinate and support Directorate Clinical Governance meetings, take minutes, and maintain and develop internal and external networks as required. To support investigations for serious adverse incidents within the Directorate or other Directorates as required. With the Directorate Senior QIPS Manager, assemble and analyse information in ways that help directorate staff reflect on their service and practice. To support sharing of learning from post-event analysis and proactive risk assessments. To co-ordinate the use and management of Radar in relation to Directorate activities. To support implementation of decisions taken by the Trust Risk Assurance Committee (TRAC) in relation to the Directorate and to monitor and review any changes implemented as part of the clinical governance action plan or work programme. To assist in deriving learning and priorities for quality improvement from patient and public involvement across the Directorate. To support a local system of complaints investigation across the Directorate. To assist the investigator for complex complaints and those with a potentially serious outcome. To populate and monitor the Directorate’s complaints register, identifying trends, ensuring learning from experience and that action plans are followed through. Person specification Qualifications Essential criteria Educated to degree level or equivalent professional experience ECDL or excellent PC literacy including knowledge of all Microsoft Office packages Desirable criteria Management or project management qualification or working towards (e.g Diploma in Management studies or PRINCE 2) Previous Experience Essential criteria NHS administrative or clinical experience Experience of working to deadlines Good understanding of the NHS governance and patient safety agenda Relevant experience of database and information management Experience of working with members of the public Desirable criteria Experience in delivering training Skills/ Knowedge / Ability Essential criteria Excellent communication and interpersonal skills to maintain relationships with a variety of staff/external bodies. Ability to implement new process and systems. Ability to work unsupervised and prioritise workload. Ability to produce high quality work with attention to detail. Logical and consistent approach to data collection and monitoring, recording and audit with ability to identify and analyse trends and patterns. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Genevieve Sanders Job title Lead Quality Improvement & Patient Safety Manager Email address [email protected] Telephone number 07598 552131 Additional information Gen Sanders, Quality Improvement and Patient Safety Manager 07598 552131