Location
Kings Hall Mews, London, Stratford

Hours
Full Time - 35 hours per week

Salary
£32,881 to £36,069 per annum dependant on experience, plus essential car user allowance of £1,300*

About the Role
Join the No Access Team at London and Quadrant Housing Trust (L&Q) as a Compliance Engagement Officer. This permanent role is focused on providing an efficient, effective, and responsive housing enforcement service. You will be responsible for ensuring access is obtained to all properties through the most appropriate methods in line with best practice and housing and health and safety legislation. The role involves managing cases through dialogue, persuasion, negotiation, problem solving, and encouragement, including executing access warrants or injunctions when necessary.

You will visit properties where access has not been obtained by contractors to complete compliance checks and arrange outstanding inspections. Approximately 50% of your working week will involve attending individual properties and potentially court. You will manage no access properties from referral by contractors through to gaining access, liaising with contractors and internal stakeholders, and arranging combined visits when required.

Additionally, you will assist in producing publicity and information materials for customers, contribute to clear communication development, carry out personal observations, obtain photographic, audio, or video evidence, incorporate these into reports and witness statements, and attend court as needed.

L&Q supports agile working with 20% to 40% of contractual hours worked from the reporting office or other working locations.

Experience
Experience within social housing or a regulatory environment is essential. You should be conversant with current and proposed relevant compliance legislation and best practice.

About you
You will have a strong sense of customer service and the ability to manage cases effectively through negotiation and problem solving. You should be confident in engaging with contractors, internal teams, and customers, and comfortable attending court when required.

Qualifications
Specific qualifications are not stated, but a good understanding of housing compliance legislation and enforcement practices is expected.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.