Location
Greater Manchester – Based at Nexus, 4 Brindley Road, Old Trafford, Manchester M16 9HQ. Hybrid working with 20% - 40% of contractual hours worked from the reporting office.

Hours
Full Time - 35 hours per week, Monday to Friday, 09:00 – 17:00

Salary
£32,188 to £35,593 per annum (Regional salary), dependent on experience

About the Role
Join L&Q’s Housing Management Team as a Senior Home Moves Co-Ordinator and play a key role in delivering an excellent service for residents. You will assist the Home Moves Team in providing a comprehensive, efficient, resident and performance-focused service to prospective, new and transferring tenants and customers. This role involves providing additional expertise and support to colleagues handling challenging or complex cases and developing strong relationships with key partners such as HOST, Trafford Council, TDAS and Housing First.

You will lead Home Moves Team service improvement projects and initiatives, using your experience to ensure high-quality customer service and continuous improvement. Valuing customer feedback, you will use it to enhance the lettings experience.

Working closely with the Empty Property Team and Trafford Council’s rehousing team, you will help deliver a seamless and effective lettings experience to customers and residents. A full driving license and access to a vehicle for business use are essential for this role.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Early applications are encouraged as the recruitment process may close earlier than the stated date.

Experience
Experience working in a demanding customer-facing housing environment is essential. Experience in lettings and understanding lettings policies and procedures is desirable but not essential.

About you
- Strong relationship-building skills with colleagues and residents
- Self-motivated and an innovative problem solver
- Confident in taking ownership of complex problems while adhering to policies and procedures
- Can-do attitude and motivated by keeping promises
- Excellent time management skills with the ability to prioritise to meet deadlines and targets
- Organised, flexible, with excellent verbal and written communication skills
- Proficient in Microsoft Office packages
- Full valid driving license and access to a vehicle for business use is essential

Qualifications
No specific qualifications are stated as essential; however, relevant housing or lettings experience is advantageous.