Location
Kings Hall Mews, London Borough of Barking and Dagenham, covering schemes across Medway in Kent and the London Boroughs of Bexley and Richmond.

Hours
Full-Time, 35 hours per week, Monday to Friday 9am to 5pm with occasional out of hours working to meet customer needs.

Salary
£35,951 to £39,531 per annum, dependent on experience, plus ECU Allowance*

About the Role
Join our Living Supported Housing team at London and Quadrant Housing Trust (L&Q) as a Housing Officer within the Living Housing Management Team. This fixed term contract (up to 12 months) role involves delivering frontline housing management services for vulnerable customers aged 55 and over, and those with learning disabilities and mental health support needs. You will support customers to maintain their independence and live well by providing excellent housing management across multiple schemes.

You will be responsible for completing sign-ups and tenancy visits, carrying out health and safety checks, ensuring maintenance and repairs are completed, resolving neighbour disputes and anti-social behaviour, and offering tenancy advice and resident meetings. Working as part of an aspirational and forward-thinking team, you will help improve resident satisfaction and build trust within the community.

This role requires an essential car user with a full driving licence and access to a vehicle insured for business use. The post holder will receive an additional monthly car allowance. Agile working is supported with 20% to 40% of contractual hours worked from the reporting office or working location (hybrid working).

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Additional Information
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team. Early applications are encouraged as the advertisement may close early.

Experience
- Housing management experience working with vulnerable people
- Working knowledge of health and safety requirements related to property management
- Proficient in using complex IT and housing systems, including MS Office and remote working technology

About you
- Hard-working and able to work well under pressure
- Passionate about providing excellent customer service to residents and stakeholders
- Strong written communication skills with experience in writing letters, newsletters, witness statements, and reports
- Proven ability to solve problems independently and creatively with a strong customer focus
- Confident managing challenging situations while demonstrating empathy and adaptability

Qualifications
- Full driving licence and access to a vehicle insured for business use (essential car user post)
- Basic DBS certificate or willingness to apply for one