Location
Dockside Rd, London

Hours
Zero hour contract - Candidate expected to provide up to 20 hours per week across weekdays and Saturday, Monday to Saturday 10am - 6pm

Salary
£16.13 per hour upon passing probation, rising to £16.83 plus holiday pay

About the Role
Join the London Borough of Newham and help build a fairer community. We are a vibrant, dynamic, and culturally rich borough with a young population and limitless potential. We are committed to creating an inclusive culture that reflects the diversity of the communities we serve and are taking positive actions to challenge discrimination and injustice. Our Leaving Care service and 'Circles of Support' practice model focus on systemic and restorative approaches to support care leavers and families.

As a Contact Supervisor, you will oversee and support contact sessions for children and families involved in proceedings. You will ensure sessions are safe, positive, and comply with legal and welfare guidelines. This role requires strong safeguarding knowledge, excellent communication skills, and the ability to manage sensitive situations with empathy and professionalism. You will work collaboratively with social workers, families, and legal professionals to promote the well-being of children.

Day to day responsibilities include observing and facilitating contacts, managing risk and intervening to safeguard children, supervising contacts within the centre, via video links or in the community, and writing accurate contact reports. You will work as part of a team committed to child protection and safeguarding.

Experience
- Proven experience working with children and families, particularly in child protection or family support services
- Strong understanding of child protection policies
- Experience working in a multi-disciplinary environment, collaborating with social workers, Guardians, and other agencies
- Experience as a Child Contact Supervisor is desirable
- Knowledge of child development and parenting

About you
- Excellent verbal and written communication skills to engage effectively with children, families, and professionals
- Strong observational skills to objectively assess and report on contact sessions
- High level of empathy and emotional intelligence to manage sensitive situations professionally
- Ability to remain calm under pressure and handle challenging behaviours constructively
- Strong organizational skills and attention to detail for maintaining accurate records
- Understanding of safeguarding practices, confidentiality, and professional boundaries
- Strong problem-solving and decision-making skills
- A non-judgmental, child-centred approach focused on positive outcomes for children and families

Qualifications
- NVQ Level 2 or above in a relevant qualification related to working with children and families
- Relevant qualifications in social work, child care, or related fields are desirable
- Commitment to safeguarding and promoting the welfare of children, young people, and vulnerable groups
- Enhanced DBS clearance and annual Childcare Disqualification Disclosure required

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and its amendments, so applicants must disclose all convictions, including spent convictions.