Location
Hybrid working based at any of UKHSA's Core HQs: Birmingham, Leeds, Liverpool, and London. You will be expected to spend a minimum of 60% of your contractual hours (approximately 3 days a week pro rata) working at one of these locations.

Hours
Full Time, flexible working patterns available including part-time, job-share, and condensed hours.

Salary
Senior Executive Officer (SEO) £41,983 - £52,113 per year depending on location (National, Outer London, Inner London pay scales).

About the Role
The UK Health Security Agency (UKHSA) protects public health by preventing, preparing for, and responding to infectious diseases and environmental hazards. The Content Designer role sits within the core User-Centred Design (UCD) team, part of the Readiness and Surge division, which sets strategic direction for UKHSA’s readiness to respond to threats and hazards. You will work as part of a multidisciplinary squad collaborating across UKHSA to create clear, usable content for transactional and informational services. Your role will involve leading content creation and iteration, applying content design best practices, developing content strategies based on research and data, and advocating for user needs to achieve equitable outcomes. You will ensure content meets government and NHS style, design standards, and accessibility requirements. You will also contribute actively to the UKHSA UCD community of practice, supporting the development of the profession and embedding inclusive design practices. This role aligns with the Government Digital and Data Profession Capability Framework for content designers and requires a commitment to inclusive, accessible, and sustainable public service design.

Experience
- User-centred content design methods, best practices, and tooling within complex organisations
- Writing and editing accessible, usable content using style guides and design standards
- Using data and evidence to make strategic content decisions
- Working in multidisciplinary teams including user researchers to map user journeys and create quality experiences
- Developing content strategies to plan, create, deliver, measure, and manage content
- Managing stakeholder relationships and influencing adoption of user-centred standards and ways of working
- Understanding prototyping techniques and their application
- Demonstrating the importance of inclusive, equitable, accessible, and sustainable public services

About You
Enthusiastic about user-centred design and content, collaborative, and able to communicate clearly and confidently. You take pride in inclusive design practices and are committed to embedding user needs and accessibility in all your work. You are proactive in sharing insights and supporting the growth of the content design profession within the organisation.

Qualifications
No specific qualifications are mandated; however, relevant experience in content design and user-centred approaches is essential. You must be able to meet the security clearance requirements (Basic Personnel Security Standard) and be eligible to work in the UK Civil Service.