Location
London Borough of Barnet, UK Health Security Agency Scientific Campus, Colindale. This role is office/lab based with no hybrid working available.

Hours
Full Time. Participation in an Out Of Hours on call rota for 1 week in 6 (17:30-09:00 Weds-Tues) is required.

Salary
£45,353 per annum

About the Role
The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting post-exposure treatment of serious infections. The multi-disciplinary team includes clinical and administrative staff working closely with consultant virologists in Emerging Infections and Zoonoses. The post holder will triage calls and support exposure risk assessments to ensure correct ordering of immunoglobulins or anti-toxins for post-exposure treatment. Daily liaison with external stakeholders is essential to confirm delivery of products within specified timescales, troubleshoot issues, and provide team oversight. Emergency orders must be processed promptly. The role includes managing multiple email inboxes, providing administrative support through analysis and reporting of service delivery activity, and maintaining the RIgS database (SQL).

Key responsibilities include business support functions such as business planning and minute taking; operational support across corporate functions including finance, HR, governance, and risk management; effective line management of administrative staff including recruitment, appraisals, training, and disciplinary processes; producing and maintaining governance and quality policies; managing ordering form uploads; responding to vaccine and immunoglobulin queries; maintaining version-controlled documentation; managing stock and batch change processes; supporting corporate projects and service reviews; financial and resource management; deputising for the Service Delivery Manager; and contributing to the Directorate governance agenda.

The role requires being a visible, positive, and competent role model and motivator, maintaining key working relationships with NHS, DHSC, and other public health colleagues, and supporting incident response activities as needed.

Experience
- Significant administrative and secretarial experience within a public health environment, including developing, implementing, and maintaining office systems and handling sensitive patient information.
- Experience or understanding of budget management, business planning, and business continuity processes.
- Proven ability to manage and lead administrative teams effectively.

About you
- Strong leadership and management skills with the ability to motivate and support a team.
- Excellent communication skills to maintain key working relationships with internal and external stakeholders.
- Ability to problem solve, make decisions, and take responsibility for own actions.
- Highly organised with the ability to manage multiple priorities and meet deadlines.
- Positive, visible role model with a commitment to quality, governance, and continuous improvement.

Qualifications
- Educated to degree level or NVQ Level 6 in business administration, management, or equivalent experience.
- Advanced IT skills including Microsoft Word, Outlook, Excel, PowerPoint, and Power BI.
- Ability to maintain and manage databases, specifically SQL.
- Security clearance: Must be able to pass a Counter-Terrorist Check and basic disclosure and barring security checks.