Location
London, Television Centre - Hybrid

Hours
Full Time

Salary
Up to £60,900 + London Weighting (£5,441), depending on relevant skills, knowledge and experience. The expected salary range reflects internal benchmarking and external market insights.

About the Role
BBC Studios is a globally renowned media company creating and distributing the world’s most sought-after TV, audio and digital content. The Strategy & Business Intelligence team supports BBC Studios Ad Sales by driving commercial growth, business performance and future capability through strategic insight, trusted data, connected commercial platforms and transformational initiatives. This role sits within the Change & Enablement function, leading strategic transformation and operational change across the Ad Sales business.

This role focuses on defining and prioritising the commercial systems roadmap, improving workflow efficiency, driving CRM adoption and enabling connected, scalable ways of working across commercial teams. You will work closely with Sales, Marketing, Ad Operations, Planning, Revenue Performance, Business Intelligence, Product and Technology teams to ensure commercial systems and workflows remain effective, user-centric and aligned to evolving business needs.

The role combines product ownership, stakeholder management and continuous improvement with hands-on operational delivery across CRM, workflows, adoption, governance and commercial operations. You will identify opportunities to improve efficiency, reduce operational friction, strengthen data quality and support successful business change delivery across the organisation.

Experience
- Proven experience owning and improving Salesforce (Sales Cloud), including optimisation and continuous improvement of CRM processes and workflows.
- Experience gathering, translating and prioritising business requirements into Salesforce enhancements, platform improvements or roadmap initiatives.
- Demonstrated success driving Salesforce adoption, user enablement, training and change management across commercial or sales teams.
- Strong stakeholder management skills, working across commercial, operational and technology teams to deliver business outcomes.
- Experience identifying and delivering process, workflow or operational improvements that improve efficiency, data quality, reporting or forecasting.

About you
- Collaborative and proactive with excellent communication and stakeholder engagement skills.
- Able to balance strategic thinking with hands-on delivery.
- Comfortable working in a fast-paced, evolving commercial environment.
- Passionate about driving user adoption and continuous improvement.

Qualifications
Desirable but not required:
- Experience with Salesforce Media Cloud.
- Experience within media, advertising, publishing or commercial sales organisations.
- Experience in a Product Owner, Product Manager or Commercial Systems role.
- Experience supporting forecasting, revenue operations or commercial reporting processes.
- Familiarity with media planning tools, order management systems or Ad Tech platforms.