Location
London TVC - Hybrid/Remote

Hours
Full Time

Salary
Up to £33,533 plus London Weighting £5,441

About the Role
This role sits within the Business Services unit in the Operations Team, Digital Division at BBC Studios, reporting to the Senior Operations Manager. As the Operations Executive, you will lead the day-to-day delivery and operational management of the Business Services function, working with a high degree of autonomy and accountability within agreed frameworks. You will be the primary owner of daily operational activity, ensuring services across infrastructure, systems, tools, finance, and operational projects run effectively, securely, and to agreed standards.

You will act as the initial escalation point for most operational issues, resolving problems end-to-end wherever possible and escalating only complex, high-risk, or strategic issues to the Senior Operations Manager. As a trusted deputy, you will operate independently across daily operational delivery, enabling strategic oversight and portfolio leadership.

This is a varied, high-impact role offering broad exposure to technology, governance, finance, and product delivery within a fast-paced digital environment. The position is offered as a six-month fixed-term contract with the possibility of becoming permanent.

Experience
- Experience in digital media or technology-led operations with strong technical capability.
- Proven ability to lead day-to-day service delivery, including prioritising work, delegating tasks, making operational decisions, and acting as an escalation point.
- Experience owning and improving operational processes, controls, governance, and delivering projects through implementation and transition into business-as-usual.
- Strong organisational and prioritisation skills with the ability to operate autonomously in a fast-paced environment.
- Experience managing financial or payment processes such as invoices, recharges, approvals, payment routes, or cost-code workflows.

About you
- Confident communicator able to engage effectively with a wide range of stakeholders.
- Judgement to resolve operational issues independently and escalate appropriately.
- Motivated to lead continuous improvement and operational excellence.

Desirable but not required
- Experience or knowledge of social media platform back ends.
- Experience building workflows, boards, and automations in monday.com or similar platforms.
- Experience working with Information Security, Data Protection, Content Protection, AI, or other governance teams.

Qualifications
No specific qualifications are required, but relevant experience and a proactive attitude are essential.