Location
Remote in the United Kingdom. Occasional travel to company offices as necessary.

Hours
Flexible schedule with a remote-friendly approach to collaboration across a worldwide team.

Salary
Negotiable

About the Role
As a CRM Specialist within the CRM Operations team at Tripadvisor, you will play a critical role in executing communications with members via commerce streams, member newsletters, and content collection communications. You will be responsible for producing email campaigns, app push notifications, and site banners/interstitials. Working within marketing automation platforms, you will create audiences, campaign logic, and templates based on technical specifications. You will assist with translation requests across multiple languages and rigorously test all work to catch bugs, as well as approve teammates' work following the QA process. Additionally, you will support managers with ad-hoc projects. Tripadvisor sends multiple highly visible emails weekly to tens of millions of people globally in many languages. This role involves producing and sending 3-5 campaigns each week, including updating copy, images, and links within template editor tools. The focus is on the execution of email, push, and site marketing campaigns.

What We Offer
Competitive compensation packages including base salary and annual bonuses. Flexible work arrangements to suit your lifestyle with options to work remotely or on-site. Work-life balance is a core part of our culture, supported by trust and accountability. Additional benefits include donation matching, tuition assistance, an annual lifestyle benefit, travel perks, employee assistance programs, health benefits with competitive premiums, and a generous referral scheme.

Our Cultural Pillars
- Traveler first: We create value for travelers and enable partners to unlock this value.
- Execution is our edge: We act fast, experiment, learn, and improve solutions with agility and data-driven decisions.
- We succeed together: We collaborate with empathy and humility, challenge assumptions, give actionable feedback, and celebrate collective achievements.

Experience
Minimum 2+ years of email production experience in a corporate setting, preferably with a strong focus on B2C. Experience working in a CRM role within a high-energy online environment. Familiarity with building campaigns in the customer engagement platform Braze is a plus. Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.

About you
Meticulous attention to detail with a clear, methodological approach to problem solving. Comfortable multitasking in a fast-paced environment, managing large cross-functional projects and numerous weekly launches. Patience and professionalism when clarifications or requirement changes arise. Strong communication skills enabling effective engagement with senior leaders and internal stakeholders.

Qualifications
No specific qualifications required beyond relevant experience and skills. A proactive attitude and ability to adapt in a dynamic environment are essential.