Location
Hybrid role based in London, requiring 2-3 days per week in the London office.

Hours
Full Time - standard working hours with flexibility.

Salary
Negotiable

About the Role
Join Tripadvisor as a Key Account Manager for Viator on a 12-month contract. Viator is the leading marketplace for travel experiences, offering over 300,000 tours and activities worldwide. In this role, you will manage a portfolio of high-value global accounts, ensuring the health and quality of Viator’s product offering across various destinations. You will act as a brand ambassador, optimizing product variety, pricing, and availability to meet consumer demand and drive growth.

Your responsibilities include developing strategic partnerships, executing account growth strategies, maintaining a best-in-class product portfolio, negotiating commercial terms, and monitoring key performance metrics. You will collaborate closely with internal teams and external partners to resolve issues quickly and maintain a competitive edge by staying informed on industry trends and customer preferences.

This role requires a proactive, results-driven individual with strong analytical skills and a deep understanding of the online travel industry. You will be instrumental in driving Viator’s continued success and growth through effective account management and strategic insight.

Experience
Minimum 5+ years in B2B Account Management or Sales. Experience in the online travel industry, such as with an Online Travel Agency or travel operator, is highly desirable.

About you
- Entrepreneurial and commercially driven with a strong focus on growth and results.
- Skilled negotiator with the ability to secure favorable terms and maintain strong relationships.
- Analytical mindset with advanced data analysis capabilities.
- Strong technical aptitude to support data-driven decision making.
- Excellent communication and interpersonal skills to build rapport with clients and internal teams.
- Able to work independently and collaboratively within teams, prioritizing tasks effectively.
- Resourceful and adept at leveraging internal networks and tools.
- Passionate about achieving success and delivering excellence.

Qualifications
No specific formal qualifications required, but a strong background in account management, sales, or related fields is essential. Industry knowledge of the online travel landscape is a significant advantage.