Location
Remote in the United Kingdom with occasional travel to company offices as necessary.

Hours
Flexible schedule with a remote-friendly approach to collaboration across a worldwide team.

Salary
Negotiable

About the Role
As a CRM Specialist on the CRM Operations team at Tripadvisor, you will play a critical role in executing communications with members via commerce streams, member newsletters, and content collection communications. You will be responsible for producing email campaigns, app push notifications, and site banners/interstitials. This includes working within marketing automation platforms to build audiences, campaign logic, and templates based on technical specifications. You will assist with translation requests, rigorously test all work to catch bugs, and approve teammates' work following the QA process. Additionally, you will support managers with ad-hoc projects. Tripadvisor sends multiple highly visible emails weekly to tens of millions of people in many languages globally. You will produce and send 3-5 campaigns each week, updating templates with copy, images, and links within the template editor tool. The focus is on flawless execution of email, push, and site marketing campaigns.

What We Offer
Competitive compensation packages including base salary and annual bonuses. "Work your way" with flexibility to suit your lifestyle. Donation matching for qualifying charitable donations. Tuition assistance for qualified programs. An annual lifestyle benefit to spend on travel, wellness, or other personal interests. Travel perks including discounts. Employee assistance program with resources to support life’s challenges. Comprehensive health benefits with competitive premiums. Generous referral scheme rewarding successful candidate referrals. Tripadvisor fosters a culture of work-life balance, trust, accountability, and remote-friendly collaboration.

Our Cultural Pillars
- Traveler first: We create value for travelers and enable partners to unlock this value.
- Execution is our edge: We act fast, experiment, learn, iterate, and improve solutions with agility and data-driven prioritization.
- We succeed together: We collaborate empathetically and humbly, challenge assumptions, provide actionable feedback, and celebrate collective achievements.

Experience
Minimum 2+ years of email production experience in a corporate setting with a strong focus on B2C. Experience working in a CRM role within a high-energy online environment. Familiarity with building campaigns in the customer engagement platform Braze is a plus. Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.

About you
Meticulous attention to detail with a clear, methodological approach to problem solving. Comfortable multitasking in a fast-paced environment managing large cross-functional projects and numerous weekly launches. Patience and professionalism when clarification is needed or requirements change. Strong communication skills to engage effectively with senior leaders and internal stakeholders.

Qualifications
No specific formal qualifications required; however, relevant experience and skills as outlined above are essential.