Location
Sutton, London Borough of Sutton

Hours
Part Time - 18 hours per week

Salary
£31,158 per annum (pro-rata)

About the Role
This is a frontline customer service role within the London Borough of Sutton Cultural Services, which includes Libraries and Heritage. You will serve the public, handle cash transactions, answer basic enquiries, and carry out routine library duties such as shelving and tidying. The role involves checking and validating records using various databases and systems to ensure accuracy of customer and service management information. You will provide information on Council services and operate the library management ICT system, requiring specialist training. Confidence in using IT is essential, both for your own work and to assist customers with equipment and software such as scanners, printers, apps, social media, and email setup.
The role requires multitasking and working under pressure during busy periods. It is not a traditional customer service role; no two days are the same. You will work closely with a diverse range of customers and volunteers, delivering day-to-day library services and acting as an ambassador for excellent customer care. You will also help deliver events and activities that increase visits and issues.

About the Borough
The London Borough of Sutton is located less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Situated in zone 5, Sutton offers excellent transport links, award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough is known for high levels of resident engagement and satisfaction, providing quality services while addressing financial challenges and involving residents in key issues and local developments.
Sutton is investing in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to be the world’s leading life-science district specializing in cancer research and treatment. This vision will create around 13,000 jobs and contribute £1.2bn annually to the UK economy. Sutton is passionate about working closely with residents and vulnerable groups to maintain independence and balance support with independent living.
The Council is a driving force within the South London Partnership, focused on strategic growth, regeneration, and investment. Sutton aims to shape the future of the borough to make it a great place to live, work, and raise a family.

Our Offer to You
We are committed to helping you fulfil your potential in a supportive, friendly, and collaborative environment. Your ideas will be encouraged and supported by a dynamic and experienced management team. Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata for part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working arrangements and smarter working schemes
- Adjustable and agile working using Google Chromebooks
- Access to a learning and development portal
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Experience
Experience in customer service or working in a public-facing role is desirable. Confidence in using IT and assisting others with technology is essential. Ability to multitask and work under pressure during busy periods is required.

About you
You must be a good team player who enjoys working with a diverse range of customers and volunteers. You should be adaptable, enthusiastic, and committed to delivering excellent customer care. A flexible approach to work and a willingness to support events and activities is important.

Qualifications
No formal qualifications are required, but a willingness to learn and undertake specialist training in library management systems and IT is essential.