Location
Sutton, London Borough of Sutton

Hours
Full Time (hours not specified)

Salary
£38,256 per annum

About the Role
The London Borough of Sutton is a vibrant community located less than 30 minutes by train from Central London, with excellent transport links and award-winning parks, low crime rates, affordable housing, and great schools. Sutton is committed to investing in the health, wellbeing, and education of its residents, as outlined in the “Ambitious for Sutton” corporate plan. The borough is home to the Royal Marsden Hospital and the Institute of Cancer Research, and is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision will create around 13,000 jobs and contribute £1.2bn annually to the UK economy.

As part of the South London Partnership, Sutton focuses on strategic growth, regeneration, and investment to improve services and spaces for residents. The Council is passionate about working closely with residents and vulnerable groups to maintain independence and balance support with independent living.

You will join a dynamic, supportive, and high-performing team recognized with a 2025 Staff Award for Delivery. As a key member of a small team, you will focus on excellent resident engagement, involving tenants in co-designing services and providing vital insights to improve service delivery, operational decision-making, strategic planning, and communications. Your work will ensure alignment with Tenant Satisfaction Measures (TSMs) and housing consumer standards to maintain the Council’s C1 top rating.

This role requires a proactive, empathetic communicator who can build genuine relationships and foster a sense of community. You will translate complex information into clear, accessible messages, ensure inclusivity by engaging those often unheard, and creatively use technology and new media to reach and engage residents. You will be a reliable team player who adapts calmly to change and embraces new approaches based on community feedback.

Join an award-winning team that values your energy and ideas, offering a supportive, friendly, and collaborative environment to grow your career and skills.

Experience
Experience in community engagement, resident involvement, or related fields is desirable. Proven ability to communicate complex information clearly and engage diverse groups effectively is essential.

About you
- Proactive and empathetic communicator with strong relationship-building skills
- Committed to inclusivity, ensuring all voices are heard, especially those typically excluded
- Creative and confident in using technology and new media for engagement
- Reliable team player who collaborates well to achieve goals
- Adaptable and calm under changing circumstances, willing to try new approaches based on community feedback

Qualifications
Relevant qualifications in community engagement, communications, or related disciplines are advantageous but not mandatory. A positive attitude, strong interpersonal skills, and a commitment to the Council’s values are essential.