Location
Sutton

Hours
Full Time (hours not specified)

Salary
£50,085 per annum

About the Role
We have an exciting opportunity to join the Accommodation Based Care Team as a Quality Improvement Officer. Reporting to the Commissioning Lead, your key responsibilities will include conducting regular visits to care homes, supported living and extra care housing services; supporting services to complete quality assurance processes; and working with commissioning managers to identify quality improvement opportunities and, where necessary, developing quality improvement plans. You will play a vital role in developing processes and reporting systems that bring together operational information to inform strategic commissioning. You will support the delivery of a Quality Assurance Framework that promotes learning, development and improvement across accommodation-based services and coordinate a range of data and intelligence to produce high-level reports that inform decision making. A strong understanding of the commissioning cycle, adult social care, and market development is essential.

About the Borough
The London Borough of Sutton is located less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Situated in zone 5, Sutton offers excellent transport links, award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough is known for high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and local developments.
Sutton is investing in the health, wellbeing and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision will create around 13,000 jobs and contribute £1.2bn annually to the UK economy. The borough is committed to regeneration with new homes and schools, working closely with residents and vulnerable groups to balance support and independent living.
The Council is a key driver within the South London Partnership, focusing on strategic growth, regeneration and investment. Sutton aims to shape the future of the borough to make it a great place to live, work and raise a family.

About the Service and Team
As part of the newly formed Commissioning, Insights & Delivery Division, the Strategic Commissioning Service is committed to using the commissioning cycle to make evidence-based decisions about service provision and delivery. The service is dynamic and innovative, focused on ensuring vulnerable residents are safe and able to thrive by understanding their needs and making the best use of resources with partners to maximize impact from delivery and funding.

Our Offer to You
We are committed to helping you fulfil your potential in a supportive, friendly and collaborative environment. Your ideas will be encouraged and supported by a dynamic and experienced management team. Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year
- Flexible working arrangements under the Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts on local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing and counselling support

Experience
- Experience in developing processes and reporting systems that integrate operational information to inform strategic commissioning.
- Experience supporting quality assurance frameworks that promote learning, development and improvement.
- Experience coordinating data and intelligence for high-level reporting to inform decision making.
- Understanding of the commissioning cycle, adult social care, and market development.

About you
- Motivated and proactive with strong analytical and communication skills.
- Ability to work collaboratively with a range of stakeholders including care providers and commissioning managers.
- Committed to improving outcomes for vulnerable residents.
- Adaptable and able to work in a dynamic, innovative environment.

Qualifications
Qualifications are not explicitly stated but relevant experience and knowledge of commissioning and adult social care are essential.