Location
Kingston upon Thames

Hours
Full Time (hours not specified)

Salary
£35,520 per annum

About the Role
This position is based within the Kingston Council Adult Social Care Finance Hub, a shared service with the Royal Borough of Kingston. The role focuses on maximizing income collection for Adult Social Care services through effective debt management and stakeholder engagement. You will be responsible for the end-to-end billing and recovery of social care charges, ensuring all activities comply with legislative standards and Council policies. Working collaboratively across the ASC Finance Hub, you will contribute to the team’s success by managing high volumes of internal and external inquiries, resolving invoice disputes, reducing aged debt, and liaising with Legal and Social Care teams to handle complex cases. The role also involves facilitating debt review meetings with senior leadership and producing accurate formal correspondence regarding account adjustments and enforcement actions.

About the Borough
Joining this role means working for two high performing London Boroughs, Sutton and Kingston, which share many services and offer diverse opportunities to learn and grow. Both boroughs support flexible working arrangements including home and office-based work, providing the necessary equipment and encouraging creativity and ambition in service delivery.

Sutton is known for its excellent schools, green spaces, and rich heritage, governed by a Liberal Democrat Administration with a corporate plan focused on making Sutton a great place to live, work, and raise a family.

Kingston is a Royal borough with a historic riverside setting, excellent schools, and vibrant retail and green spaces. Its council plan emphasizes a vision for a greener, fairer, safer, and more inclusive community. Both boroughs are committed to tackling climate change and delivering ambitious regeneration projects.

Our Offer to You
We provide a supportive, friendly, and collaborative environment where your ideas and ambitions are encouraged. Benefits include generous annual leave (26-32 days plus bank holidays, pro-rata for part-time), enhanced family leave, two volunteering days per year, flexible working schemes, learning and development opportunities, discounts on local services, interest-free season ticket loans, Local Government Pension Scheme, bicycle loan and cycle to work schemes, electric vehicle leasing, and confidential health and wellbeing support.

We are committed to diversity, inclusion, and supporting our workforce with family-friendly policies and inclusive staff networks. We are a Disability Confident employer and guarantee interviews for disabled applicants who meet the essential criteria. As a London Living Wage employer, all employees receive the London Living Wage regardless of contract type or length.

Experience
Experience in Credit Control or Adult Social Services is desirable but not essential. Proven ability to manage high volumes of inquiries and debt recovery processes effectively is important.

About you
You are a confident communicator, comfortable handling sensitive conversations about money with tact and empathy. You are tech-savvy and able to multitask using various IT systems efficiently. You have strong numeracy skills and a good head for financial records. You demonstrate resilience and professionalism in stressful situations while maintaining a positive, can-do attitude. A deep consideration for the needs of vulnerable adults is essential.

Qualifications
No specific qualifications are required, but a commitment to learning and personal development is expected. Familiarity with relevant legislation and Council policies related to Adult Social Care finance is advantageous.