Location
Heathrow Terminal 5, Sipson

Hours
Full Time (hours not specified)

Salary
£38,156.14 per annum

Benefits
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? If so, this role is for you. At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are seeking a Manager who inspires their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we welcome individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe our people set us apart. As a team member, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance.

This role involves supporting the leadership and delivery of premium hospitality within a Business Class Lounge at Heathrow Airport, representing British Airways. The lounge offers a first-class experience through exceptional food, beverages, and service.

You will work alongside the Lounge General Manager to create an inspiring workplace culture and consistently exceed expectations. Key responsibilities include leading and supporting your team to deliver exceptional standards, building positive relationships with clients and stakeholders, developing your team through mentoring and training, fostering a culture of excellence focused on caring service and innovation, and achieving critical KPIs including Health and Safety, Sustainability, Financial, and Governance targets.

Experience
Previous experience commensurate with the role, ideally in high-end hospitality and people leadership.

About you
You have a contagious passion for food and customer service.
You enjoy managing, training, and supporting a team.
You are financially astute, analytical, and skilled at creating and maintaining budgets to drive commercial performance.
You possess excellent delegation and influencing skills.
You can prioritise multiple projects in a fast-paced, creative environment and work well under pressure.
You have meticulous organisational abilities and high attention to detail.
You communicate effectively both verbally and in writing.
You adapt to challenges and opportunities with a solution-oriented perspective.
You demonstrate excellent strategic thinking and critical reasoning skills.
You work according to BaxterStorey’s core values.

Qualifications
Relevant experience and skills aligned with the role are required; formal qualifications are not explicitly stated but a passion for hospitality and leadership is essential.