Customer Services Advisor


Location
Barnet
Hours
Full Time (hours not specified)
Salary
Not specified
About the Role
In this role, you will provide a cost-effective training service to managers and staff to ensure all employees have the necessary skills and certificates to carry out their roles. You will be motivated as a team member to attain various objectives and complete reasonable tasks related to training, motivating employees to attend training and gain competencies. You will work with all departments to make the necessary arrangements for delegates to attend training and keep all records updated to help them obtain full compliance. You will be required to update delegates' personal files with qualification copies.
Key responsibilities include working as part of the Joint Venture Training Team providing effective and timely administration in support of training activities, ensuring Learning & Development administrators efficiently book and deliver relevant training, completing all personal training as required, raising purchase orders, receipting orders, resolving invoice queries, coordinating and administering CITB levy/claim with Balfour Beatty, liaising with internal and external training providers, booking training venues, and maintaining accurate and comprehensive training records.
You will develop as a primary user for administering and managing the Training Database Records, extract, consolidate and manipulate learning and development data for regular reports and on request, respond to other Training Department requirements, monitor qualification expiry dates to ensure renewals take place in good time, and continue to develop and improve current systems to ensure ongoing compliance with qualifications to meet industry standards and regulations.
As part of the role, you will live the Connect Plus Services Values, maintain a relentless focus on Zero Harm, support the delivery of the business’ sustainability activities, and undertake ad hoc project work as required.
Experience
Intermediate working knowledge of MS Word and Excel
Attention to detail
Ability to communicate at all levels
Full driving licence
About you
Ability to adjust to accommodate different situations (desirable)
Motivated team player with strong organisational skills and a proactive approach to training administration
Qualifications
Not specifically stated, but relevant training or administrative experience would be advantageous





















