Location
London

Hours
Flexible, with the option to work up to 100% from home

Salary
£36,600 - £63,000 per year

About the Role
Join Microsoft’s Customer Success organisation and help customers accelerate business value through differentiated experiences leveraging Microsoft products and services. As a Customer Success Account Manager (CSAM), you will develop your customer success, delivery management, and technical capabilities while supporting customers to realise value from their Microsoft investments. Working alongside experienced colleagues, you will build relationships with customer stakeholders, participate in account and success planning, and coordinate Microsoft and partner resources to achieve agreed customer outcomes.

This role is ideal for someone curious about cloud technology, eager to learn how customers operate, and motivated to connect customer priorities with practical programmes of work. You will collaborate across account teams to contribute to delivery health, clear communications, and ongoing customer success. Microsoft’s mission is to empower every person and organisation on the planet to achieve more, fostering a culture of respect, integrity, accountability, and inclusion where everyone can thrive.

Experience
Minimum 1+ year work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, or equivalent experience.

About you
Curious about cloud technology and eager to learn how customers operate. Motivated to build strong relationships and connect customer priorities with practical solutions. Collaborative team player who embodies Microsoft’s culture and values.

Qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field required.
Preferred: 2+ years of relevant experience or equivalent.
Microsoft or competitor certifications (e.g., Azure, 365) are advantageous.