Location
Acton, London

Hours
Shift work including non-standard business hours such as evenings, nights, weekends, and holidays

Salary
£34,400 - £43,300 per year

About the Role
As a Critical Environment Technician (CET) within Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain and support the critical infrastructure that ensures our datacenters operate efficiently and reliably. Your responsibilities will include coordinating with suppliers and vendors, identifying safe versus unsafe work environments, performing hands-on maintenance, and responding to onsite incidents while collaborating with other critical facilities professionals. You will use telemetry and other monitoring platforms to oversee equipment performance and operations.

Microsoft’s CO+I team powers core infrastructure for services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. This role offers opportunities for personal and professional growth through training, career rotation programs, diversity and inclusion initiatives, and professional certifications.

Your work will involve inspecting and supervising critical environment equipment including electrical, mechanical, controls, HVAC, and generators. You will utilize internal maintenance management systems to track assets and complete work orders. You will lead incident response teams for abnormal conditions impacting operations and perform various types of maintenance and repairs independently, following established procedures.

With a focus on environmental sustainability and operational optimization, you will contribute to maintaining a world-class cloud infrastructure supporting over 1 billion customers globally. This role embodies Microsoft’s values of respect, integrity, accountability, and inclusion, fostering a culture where everyone can thrive.

Experience
- Mission critical services work or applied learning experience in high availability environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields.
- Ability to work shifts including evenings, nights, weekends, and holidays.

About you
- Hands-on understanding of critical environment equipment and ability to troubleshoot systems independently.
- Strong safety awareness and adherence to job hazard assessments, environmental health and safety standards, and business processes.
- Ability to lead onsite incident response and coordinate with critical facilities professionals.
- Motivated to grow professionally within a dynamic and inclusive team environment.

Qualifications
- Required: High School Diploma, GED, or equivalent plus relevant mission critical services experience.
- Preferred: Associate's Degree, technical trade certification, or higher education combined with extensive mission critical services experience.
- Ability to meet Microsoft and customer security screening requirements including passing the Microsoft Cloud background check upon hire and every two years thereafter.