Location
West Drayton, London

Hours
Full Time

Salary
£34,400 - £43,300 per year

About the Role
As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. You will also troubleshoot and diagnose equipment issues, perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This role offers the opportunity to deepen your understanding of Data Center processes and procedures, develop mentoring skills by guiding peers, and familiarize yourself with security and data management protocols. You will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's cloud services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

Microsoft’s Cloud Operations & Innovation (CO+I) team manages a global portfolio of over 200 Data Centers across 32 countries supporting more than 1 billion customers and 20 million businesses worldwide. With a focus on environmental sustainability and operational optimization, the team continuously evolves to meet business demands and maintain Microsoft’s position as a world-class cloud provider.

In this role, you will perform diagnostics and troubleshooting following standard procedures, quickly identify causes of issues, and replace faulty components with minimal disruption. You will conduct post-execution quality checks to ensure proper grounding, staging, labeling, and cabling according to safety protocols and deployment standards. You will also decommission hardware for simple changes such as memory upgrades and rebuilds, communicate and escalate incidents appropriately, and assist other technicians with complex tasks.

Microsoft values a culture of respect, integrity, accountability, and inclusion. As part of the team, you will contribute to a positive environment by sharing information, participating in team meetings, and taking ownership of service quality and user experience.

Experience
Basic knowledge of computer hardware and components with experience supporting IT equipment or related technology is required. Experience supporting IT equipment or related technology is preferred.

About you
You are detail-oriented, proactive, and take pride in delivering high-quality service. You have a growth mindset and are eager to learn and develop your skills. You work well in a team environment and communicate effectively. You are committed to safety and follow established protocols diligently.

Qualifications
High school diploma, GED, or equivalent is required. Applicable certifications such as CompTIA A+, Server+, Network+ or Basic Structure Cabling (BSC) are preferred but not mandatory. Ability to pass Microsoft Cloud background check and meet security screening requirements is essential.