Location
London

Hours
Full Time

Salary
£36,300 - £50,100 per year

About the Role
As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. You will also troubleshoot and diagnose equipment issues, perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This role offers the opportunity to deepen your understanding of Data Center processes and procedures, develop mentoring skills by guiding peers, familiarize yourself with security and data management protocols, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. As a CO+I DCT, you play a key role in delivering core infrastructure and foundational technologies. The team supports over 200 Data Centers globally, servicing more than 1 billion customers and 20 million businesses worldwide.

With a focus on environmental sustainability and optimization, Microsoft continues to evolve its data center design and operations to meet dynamic business demands. The company’s mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, accountability, and inclusion where everyone can thrive.

Responsibilities include performing diagnostics and troubleshooting following standard procedures, quickly identifying issues and replacing faulty components with minimal disruption. You will conduct post-execution quality checks ensuring proper grounding, staging, labeling, and cabling according to safety protocols and deployment standards. You will decommission hardware for simple changes and refreshes, communicate and escalate incidents appropriately, assist and mentor other technicians, complete required training, and contribute positively to the team environment. Pride and accountability for service quality and user experience are essential.

Experience
Basic knowledge of computer hardware and components with experience supporting IT equipment or related technology is required. Experience supporting IT equipment or related technology is preferred.

About you
You are accountable, detail-oriented, and able to work effectively both independently and as part of a team. You have a growth mindset and are eager to learn and develop professionally. You take pride in delivering high-quality service and maintaining a safe working environment.

Qualifications
High school diploma, GED, or equivalent is required. Preferred certifications include CompTIA A+, Server+, Network+, and Basic Structure Cabling (BSC). Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years thereafter, is mandatory.