Location
London

Hours
Part-Time, 18 hours per week: Wednesday to Friday 5pm - 9pm and Saturday 8am - 2pm

Salary
£32,535 - £33,987 per annum (pro rata)

About the Role
OneSource Debt Resolution Services is a shared service partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team operates within the M25 area and is responsible for collecting various Council debts, including Council Tax, Road Traffic, and Business Rates.

We have an excellent opportunity for a Debt Resolution Officer to join our evening and weekend contact call centre team. Your key responsibilities will include collecting payments, negotiating payment plans, and handling customer queries regarding different types of debt.

This role involves handling inbound telephone calls and conducting outbound calls to secure payments from defaulters. You may also be required to respond to correspondence from debtors, including emails and live chat interactions. Full training will be provided to successful candidates.

Experience
Previous experience in debt collection or a similar environment is essential. Experience handling difficult calls and negotiating payment plans is required.

About you
You will have excellent communication and negotiation skills, with the ability to manage challenging conversations professionally. Good written and verbal skills are necessary. An understanding of the Tribunal Courts and Enforcement Act 2007 is desirable but not essential.

If you are a current London Borough of Newham employee applying for this role as a secondment, please ensure you have your current service's agreement and have informed your line manager.

Qualifications
No specific qualifications are required for this role; however, a willingness to learn and develop within the role is important.