Location
London

Hours
5 days over 7

Salary
Circa £45,000 per annum

Benefits
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
As our Deputy General Manager, you will be a key leader responsible for overseeing day-to-day operations, driving business growth, and ensuring the overall success of your team and the on-site Cafe Bar and Restaurant. You will have a proven track record in strategic leadership and in establishing a positive, nurturing, and inclusive working environment.

Our location serves a residential community of international postgraduate students in Bloomsbury, London. For over 90 years, the college has provided talented postgraduates worldwide with a supportive community to live, study, and access outstanding opportunities.

We believe our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance because we believe people excel when given space to take care of themselves.

If you are a Deputy Manager who thrives on delivering extraordinary experiences and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Key Responsibilities
- Recruit, train, and supervise the catering team including servers, chefs, and support personnel
- Set clear expectations and provide ongoing feedback to maintain high performance
- Monitor food quality, presentation, and service standards to meet or exceed customer expectations
- Address and resolve any issues promptly to ensure customer satisfaction
- Oversee the flow of events and on-site Cafe Bar and Restaurant operations including food service, beverage distribution, and guest interactions
- Manage inventory and order supplies as needed, working closely with back of house and on-site manager
- Foster positive relationships with clients and guests, handling inquiries, requests, and special dietary requirements professionally
- Solicit feedback from clients to continuously improve catering services

Experience
Previous experience commensurate with the role is required.
A proven track record in strategic leadership and team management is essential.

About you
You have a contagious passion for food and customer service.
You derive satisfaction from supervising, training, and supporting a team.
You understand delegation and influencing skills.
You possess excellent organisational abilities with high attention to detail.
You communicate concisely and effectively, both verbally and in writing.
You adapt to challenges and opportunities with a solution-oriented perspective.

Qualifications
Relevant qualifications or experience aligned with the role are expected.
We welcome motivated candidates hungry to learn and develop their potential, even if not all requirements are met.

Diversity and Inclusion
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.
We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to equity, diversity, and inclusion and aims to have a workforce truly representative of all sections of society, where each employee feels respected and able to give their best.