Location
London

Hours
Full Time

Salary
£46,419 per annum

About the Role
Guy’s and St Thomas’ is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services across south London and specialist care for patients further afield. The Evelina London International and Private Patients (I&PP) team is excited to offer the role of Deputy Service Manager. This is a unique opportunity to join a large, dynamic private patient team within the NHS during a period of ambitious growth and development.

The post-holder will lead Evelina Children’s private patient services, managing a diverse range of services and driving operational delivery of new initiatives. Working closely with clinical teams and colleagues across Evelina Women’s services, Guy’s & St Thomas’ adult private services, and Royal Brompton & Harefield private services, this role offers outstanding opportunities for professional development and contribution to the Trust’s largest growth strategy to date.

The Deputy Service Manager will line manage a team of liaison officers responsible for all aspects of the patient treatment pathway at Evelina. Key responsibilities include managing day-to-day service delivery, reporting on performance metrics, scheduling activities effectively, and ensuring outstanding customer service for patients, families, and consultants.

Guy’s and St Thomas’ Trust is renowned for clinical excellence, high quality teaching, and research, and is part of King’s Health Partners academic health sciences centre. The Trust is committed to delivering compassionate, high quality care and maintaining one of the lowest mortality rates in the NHS.

Experience
- Evidence of supporting successful project and/or operational performance and improvement, including development and monitoring of output and outcome measures.
- Desirable: Experience in private healthcare and/or private services within the NHS.

About you
- Enthusiastic and compassionate with a strong ambition to grow and improve private patient services.
- Ability to work closely with clinical teams and manage a diverse team effectively.
- Strong organisational skills with the ability to prioritise, meet deadlines, and delegate.
- Analytical skills including understanding and application of complex statistical and numerical data.

Qualifications
- Educated to degree level or equivalent knowledge, skills, and experience.