Location
In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.

Hours
37.5 hours per week, Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24-hour service.

Salary
£30,200

About the Role
We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff, which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person-centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.
This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person-centred support, empowering them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one-to-one support to enable residents to build their personal skills and experiences to achieve their goals.

Experience
Experience of working with people who have enduring mental health and complex backgrounds. Previous leadership experience. Ability to motivate and empower a team to achieve service KPI's through direct leadership. Ability to provide advice, support and guidance to a team on all aspects of the service such as resident-related enquiries which can include housing, mental health support, signposting. Ability to promote the service externally to enhance reputation in the area and with partner organisations. Willingness and ability to work flexibly to meet service needs. IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system.

About You
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma-informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

Qualifications
No specific qualifications are mentioned, but relevant experience and knowledge in mental health and leadership are essential.