Location
Elephant and Castle, London (around a 7 - 10 minute walk), onsite working with step free access.

Hours
Monday to Sunday; 12.5 hour shifts, either day or night, flexible to service requirements.

Salary
£13.85 per hour plus 12.07% annual leave accrual.

About the Role
We have an exciting opportunity for a Support Coach to join our Independent Approved Premises (IAP) covering the day shift on a rolling rota. You will play a key role in supporting residents who have left prison and are based within a residential setting to reintegrate into the community. Your responsibilities will include developing and engaging with residents to produce tailored support plans that address their individual needs for successful rehabilitation and reintegration. You will identify their needs, goals, and skills, and support and motivate them to achieve their potential. Additionally, you will encourage engagement with activities and the community, providing tools and resources to improve life skills management. The service maintains a strong focus on public protection and effective risk management.

Key responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Engaging with residents to ensure adherence to their license conditions, including planning activities to connect them with people, communities, and opportunities
- Being a valued and reliable team member, completing handovers for night colleagues to ensure seamless service
- Building trusting professional relationships with residents to help them achieve their goals and aspirations through tailored one-to-one sessions, group sessions, in and out of service activities, and general wellbeing check-ins
- Empowering residents to take control of their lives and meet personal goals

Experience
- Experience working with people from complex backgrounds, including ex-offenders, those with mental health issues, substance misuse, or challenging behaviours, or a good understanding of the sector.
- Ability to manage own caseload, determine priorities, and use initiative effectively.
- IT proficiency with the ability to learn new software programs and basic Microsoft Office skills.

About You
- A true passion for making a difference and contributing to safer communities.
- Ability to work proactively in a fast-paced environment with resilience to challenges.
- Comfortable working both independently and as part of a team.
- Ability to build trust and rapport with individuals from diverse offending histories.
- Positive outlook to support and motivate others.
- Understanding and/or practical application of key legislation related to social care, housing, criminal justice, and mental health.
- Cultural awareness, self-awareness, and openness to personal growth and feedback.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Qualifications
No specific qualifications are stated; however, relevant experience and alignment with the role requirements are essential.