Location
West Ealing

Hours
37.5 hours per week, Monday to Sunday on a rota working 09:00 - 17:00. Weekend, evening, and bank holiday work may be required. Participation in the out of hours on-call rota for managers is also expected.

Salary
£30,000

About the Role
This is a great opportunity for a Deputy Service Manager to join our team based in Ealing. You will support the Service Manager in leading a service that provides recovery-focused support to adults with long-term mental health challenges. Your role will involve delivering person-centred support to improve the lives of our residents, helping them gain greater independence to transition to lower support accommodation. You will provide direct leadership and line management to empower your team in their roles. Key responsibilities include:
- Line Management and Leadership, offering advice, guidance, and support throughout the employment lifecycle.
- Supporting the Service Manager in the day-to-day operational delivery of the service.
- Ownership of Risk Management, ensuring adherence to processes and policies.
- Property and Housing Management, ensuring accommodation meets requirements and repairs are reported and completed.
- Financial Management, including petty cash and budget oversight.
- Contract management, internal auditing, and other administrative duties as required.

Experience
Direct experience working in a Health and Social Care environment or similar, ideally within mental health. Understanding the needs of individuals with mental health challenges.

About You
We are seeking a passionate, driven, and motivated colleague to help lead our service in a trauma-informed and inclusive manner. You should be knowledgeable about the needs of our residents, particularly regarding mental health, and capable of supporting the team in their daily duties. You will be adaptable, flexible, and respectful of equity, diversity, and inclusion, creating a compassionate and empowering environment.

Qualifications
- Ability to lead a team to achieve service KPIs.
- Ability to provide advice, support, and guidance on resident-related inquiries, including housing and mental health support.
- Ability to promote the service externally to enhance its reputation.
- IT proficiency, with the ability to navigate and learn new case management systems.
- Willingness to work flexibly to meet service demands, including providing emergency on-call support as needed.
- Passion for the organization's mission and alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
- Understanding of the social and societal marginalization associated with mental health issues, addiction, and homelessness.
- Budget Management experience and/or willingness to learn financial management.