Location
Based within the Non-residential service in Wembley. This service has step free access.

Hours
37.5 hours per week Monday to Sunday on a rota working 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays. Participation in the out of hours on call rota for managers is required.

Salary
£31,000 per annum

About the Role
This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will be responsible for ensuring full compliance with contractual obligations and regulatory requirements, while assisting the Service Manager with service monitoring, development, and delivery. When required, you will act on behalf of the Service Manager. All responsibilities are carried out in line with SIG’s policies, procedures, commissioner requirements, and the organisation’s theory of change, ensuring the service remains flexible and responsive to participants’ needs.

You will ensure a quality service is delivered in line with contractual requirements and encourage the creation of a psychologically informed environment that provides person-centred support. Key responsibilities include:
- Line Management and Leadership, supporting your team by providing advice, guidance, and support throughout their employment lifecycle
- Supporting the Service Manager in leading the day-to-day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management, internal auditing, administration, and other general duties as required

Experience
Knowledge and background in mental health, understanding the complexities that can arise, and the ability to support others in assisting residents to achieve their goals.

About you
We are seeking a passionate, driven, and motivated colleague to help lead our service in a trauma-informed and inclusive way. You should be adaptable and flexible in your approach, respect equity, diversity, and inclusion, and be able to create a compassionate, supportive, and empowering environment within the service and in communication with others externally and throughout the organisation. You will be driven by passion for what we do and able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further and continue to achieve excellence.

Qualifications
Not explicitly stated, but relevant experience and knowledge in mental health and service management are essential.