Location
West London (This location is hidden due to the sensitive nature of the service). Please note that this service has no step free access.

Hours
Fixed Term Contract - 10 months, 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours depending on service and resident requirements and will be expected to take part in the out of hours on call service.

Salary
£31,000 (Annual Salary)

About the Role
We are seeking a Specialist Women’s Refuge Deputy Service Manager who is passionate about supporting women and their children and committed to their rights and safety. This role offers the opportunity to lead and support a refuge for women and children surviving domestic abuse, many of whom are living with trauma. You will ensure the team is empowered with the right tools and resources to deliver a seamless service that supports residents through their healing journey, helping them overcome personal challenges and work towards independence and their goals.
The service spans over three buildings and you will help lead a team of support mentors and children and family workers. We are looking for a solution-focused leader who is passionate about the resident group, committed to trauma-informed and inclusive practice, and driven to make lasting change. You will ensure full contract and regulatory compliance while leading your team to meet KPIs and service requirements.
Key responsibilities include line management and leadership, supporting the Service Manager in day-to-day operational delivery, risk management ownership, property and housing management, financial management including petty cash and budget oversight, contract management, internal auditing, administration, and striving to ensure excellence and quality in service delivery.

Experience
Experience working with women experiencing domestic abuse and complex trauma, including knowledge of supporting people with complex backgrounds such as ex-offenders, mental health issues, substance misuse, and challenging behaviours. Proven leadership and team development skills are essential.

About you
You are driven to provide high quality, person-centred support to staff, colleagues, residents, and participants. You enjoy working as part of a team, communicate well, and build professional relationships with people from diverse backgrounds. You are confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Compassionate and supportive, you thrive in a fast-paced, ever-changing environment. You align with our values of Ambition, Empowerment, Inclusivity, and Transparency. Due to the nature of the service, it is an occupational requirement that the post holder is female.

Qualifications
Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPIs. IT proficiency including Microsoft Office and the ability to navigate and learn new case management systems and organisational software. Willingness and ability to work flexibly to meet service needs.