Location
Twickenham or Civic Centre and Wandsworth Town Hall, London Borough of Richmond upon Thames

Hours
Permanent, Full Time with up to 3 days working in the office

Salary
£40,260 to £54,507 per annum

About the Role
We are recruiting a skilled Digital Content Designer to join our team, providing digital services for both Richmond and Wandsworth Councils. You will deliver high quality, accessible digital content driven by user needs, writing, editing and publishing content across council websites and the corporate intranet to enhance the customer journey and maximise internal staff engagement. The role involves simplifying complex language and processes, working closely with subject matter experts to ensure accuracy, and clearly explaining content decisions to non-experts.

Content design and delivery
Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring compliance with content design standards, accessibility requirements, and best practice.

User experience and continuous improvement
Use analytics, user research, and customer feedback to enhance user journeys, website structure, and content effectiveness, helping residents find and complete tasks more easily.

Digital services and online forms
Design and develop online forms and digital services by collaborating with stakeholders to gather requirements, create content, and deliver effective online transactions.

Stakeholder support and collaboration
Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.

Website operations and quality assurance
Support day-to-day management of both councils' websites, including content updates, news publishing, and customer enquiries, maintaining high standards of quality, accessibility and continuous improvement.

Experience
- Writing for the web and producing online content in a public sector or digital media context
- Excellent written, communication and interpersonal skills
- Content design and Plain English writing skills
- Experience using analytics, user research and customer feedback to improve digital content
- Excellent time management and ability to manage competing deadlines

About you
Proactive and collaborative with a strong focus on user needs and accessibility. Able to work effectively with subject matter experts and stakeholders to deliver clear, accurate and engaging digital content. Committed to continuous improvement and delivering excellent customer experiences.

Qualifications
Educated to degree level or possessing relevant industry experience.