Location
London - multiple sites within a designated area with a base at one of Peabody's offices.

Hours
Full time with flexibility required to work some evenings and weekends to meet business needs.

Salary
£32,697 per annum

About the Role
As a Duty Operations Assistant, you will provide vital business and administrative support while helping to deliver community events, projects, and activities. Your role involves regular visits to up to 11 allocated sites within your patch to conduct health and safety checks, attend committee meetings and events, and engage with partners and prospective hirers. This is a mobile role requiring travel across multiple sites at various times.

You will play a key role in ensuring community spaces are vibrant, safe, and accessible, supporting a wide range of resident activities. You will be a friendly and reliable presence, supporting management committees running these community buildings by providing administrative assistance and training. Duties include managing bookings, processing invoices and purchase requests, conducting bi-weekly facilities checks, raising repair requests, and collaborating with internal and external partners to activate community spaces.

Your responsibilities also include providing excellent customer service by responding promptly and efficiently to calls and emails, assisting with data collation and analysis for quarterly reports and case studies, and continuously seeking ways to improve administrative processes. You will be proactive, highly organized, motivated, and passionate about addressing social inequality and working with communities.

Experience
- Demonstrable experience in a similar administrative or facilities role.
- Proven ability to manage data accurately and efficiently.
- Experience with IT systems including Microsoft Office.
- Strong customer service and health & safety experience in the workplace.
- Comfortable communicating with diverse audiences in a busy, people-focused environment.

About you
- Excellent organisational and prioritisation skills.
- Proactive, well-organised, and takes pride in delivering excellent customer service.
- Great interpersonal skills with the ability to communicate effectively with customers, colleagues, and stakeholders.
- Flexible and able to work across multiple sites including some evenings and weekends.
- Understanding of health and safety principles and experience maintaining safe environments.
- Compassionate, patient, and adaptable to different situations.
- Strong attention to detail and able to work within policy and procedural guidelines.
- Committed to equality, diversity, and inclusion.
- Ability to travel to multiple sites as required.

Qualifications
- Basic DBS check required.
- Understanding of confidentiality and data protection principles.