Location
London

Hours
Full Time

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. We are committed to delivering high quality patient care, supported by world-leading research, teaching and digital innovation.

An exciting opportunity has arisen to join the Exceed initiative, a pioneering approach to IT service delivery being implemented within the NHS for the first time. This role will help improve the perception and delivery of IT services across both Guy’s and St Thomas’ and King’s College Hospital NHS Foundation Trusts.

As an Exceed Relationship Partner, you will be part of a small, focused team responsible for delivering and embedding the Exceed engagement model. You will work closely with clinical and corporate directorates to understand their challenges, build lasting relationships, and drive innovative IT solutions that improve patient care and staff experience.

Your responsibilities will include engaging with clients to identify their top challenges, creating detailed user stories, coordinating delivery sprints with internal IT teams, and continuously measuring and improving Exceed scores. This semi-autonomous role requires strong customer service and influencing skills, alongside a genuine passion for service improvement and digital transformation.

Guy’s and St Thomas’ is proud of its diverse and motivated workforce of over 23,500 staff, and we are committed to supporting flexible working and career development to enable the best possible care for our patients.

Experience
- Building and maintaining relationships with stakeholders at multiple levels, including clinical and managerial staff
- Supporting or coordinating service improvement or digital delivery activities in complex settings
- Capturing and summarising user needs or feedback in a structured way
- Familiarity with the operational context of healthcare or other large, complex organisations

About you
- Excellent interpersonal skills with the ability to build trust and communicate effectively with a wide range of stakeholders
- Strong written and verbal communication skills, including preparing clear summaries, updates and presentations
- Ability to gather, structure and document information logically and user-focused
- Good understanding of how digital tools can support frontline operations and service improvement
- Ability to manage multiple priorities and work flexibly to meet operational needs
- Comfortable using Microsoft Office and digital collaboration tools such as SharePoint, Teams and CRM systems
- Awareness of data protection, confidentiality and governance principles in healthcare or public sector settings

Qualifications
- Relevant degree level qualification or equivalent experience

Desirable
- Experience working with technical or project teams to support delivery outcomes
- Experience contributing to performance reporting or preparing presentations for senior audiences