Location
Newham Dockside, London

Hours
Full-time, 36 hours per week, Monday to Friday, rota-based covering 7:00 AM – 5:00 PM

Salary
£32,535 – £33,987 per annum

About the Role
Join the vibrant Building Services Team at Newham Dockside as a Facilities Officer Apprentice. In this fast-paced role, you will be the first point of contact for staff, visitors, residents, and contractors, ensuring the building is safe, well-maintained, and operating efficiently. You will provide excellent customer service while gaining valuable hands-on experience and working towards a recognised Customer Service Specialist Level 3 qualification. This role requires your presence onsite Monday to Friday and offers a unique opportunity to develop a career in building services, facilities management, or customer support.

Key responsibilities include greeting and assisting visitors professionally, carrying out regular building inspections, acting as a fire warden, providing essential administrative support, responding to queries, supporting colleagues and tenants, maintaining safety and security, managing the car park, and successfully completing your apprenticeship qualification.

Experience
Experience or knowledge in facilities, administration, or customer service is a plus but not essential. Full training will be provided.

About you
- Willing to learn and take responsibility for your development
- A great communicator with a positive, can-do attitude
- Resilient, adaptable, and proactive
- Comfortable using IT and open to learning new systems
- A team player who enjoys helping others and takes pride in their work
- Able to handle routine and sensitive issues with professionalism

Qualifications
No formal qualifications are required to apply. Commitment to completing the Customer Service Specialist Level 3 apprenticeship qualification is essential.