Location
London Borough of Barnet

Hours
Full Time (hours not specified)

Salary
£34,488 per annum

About the Role
The purpose of this role is to ensure the smooth, accurate and compliant management of adult income accounts—particularly through maintenance and monitoring of payment arrangements—so that payments are collected reliably, clients receive clear and supportive communication, and the organisation’s income recovery processes operate efficiently and in line with professional and local standards. As a member of the Adults Income Recovery Team, you will be responsible for managing client accounts, processing payments, keeping accurate financial records and providing key administrative support to the team in accordance with professional and locally agreed standards. This role requires strong organisational skills, excellent communication, and the ability to work effectively with clients and internal teams and systems.

About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

What We Offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, providing a valuable guaranteed income in retirement and security for dependents
- A comprehensive Flexible Working Policy supporting work-life balance by empowering staff and management to decide when, where, and how work is done
- A wide range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well-being training programmes including confidential employee assistance

Additional Information
This role is currently open to redeployees only. Barnet Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The council operates stringent safer recruitment procedures including various screening and checks. Barnet Council embraces all forms of flexible working and is committed to offering employees a healthy work-life balance. All posts are subject to a six-month probationary period. Due to high application volumes, vacancies may close early. Please ensure you regularly check your email (including junk folders) for communications regarding your application.

Experience
Experience in managing client accounts, processing payments, and maintaining accurate financial records is desirable. Strong organisational skills and effective communication abilities are essential.

About You
You will be a reliable and organised individual with excellent communication skills, able to work effectively with clients and internal teams. You should be committed to delivering high standards of service and able to work within professional and local guidelines.

Qualifications
Specific qualifications are not detailed for this role; however, relevant experience and skills in finance support or income recovery will be advantageous.