Location
London

Hours
Full Time - Standard shifts with the ability to stand or walk a minimum eight-hour shift

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Under the general guidance of the Director of Rooms, the Front Office Manager is responsible for overseeing the daily operations of the Front Office and Concierge teams. You will ensure seamless guest experiences, uphold brand standards, and lead a team focused on delivering exceptional hospitality.

Your Key Responsibilities
- Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations.
- Maintain highest levels of guest service and ensure consistency with Delano Brand Standards.
- Oversee scheduling, training, and performance management of the front office staff.
- Collaborate with other departments alongside the Director of Rooms to coordinate guest services and ensure efficient problem resolution.
- Analyze front office metrics and support revenue management strategies.
- Monitor guest feedback and implement service improvement strategies.
- Ensure full compliance with health, safety, data protection and hotel policies and procedures.
- Drive team member engagement and development through regular training and coaching.
- Mentor, coach and guide staff on working successfully in a team atmosphere.
- Ensure all necessary reports and forms are completed daily.
- Perform various related tasks as needed in the spirit of providing exceptional guest service.

At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality. You will be part of a passionate team building a strong portfolio of hospitality concepts with strong development opportunities.

Experience
Minimum 5 years in progressive front office positions, preferably in an upscale or luxury lifestyle brand hotel. Strong knowledge of hotel operations including Front Desk and Concierge with experience working with high profile guests. Proficient in property management systems such as Opera and SynXis.

About you
Strong verbal and written communication skills in English. Ability to stand or walk for a minimum eight-hour shift. Observant and quick to respond to various situations while multitasking and handling stressful situations. Physically able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary. Working knowledge of labour laws, occupational safety and health, wage and hour issues, and labour relations. Additional language skills are preferred.

Qualifications
Demonstrated leadership and team management skills. Strong understanding of front desk protocol and guest service excellence. Ability to mentor, coach and develop team members effectively.